Difference between revisions of "Computer Network Resource Group"

Latest revision as of 15:21, 21 November 2024

To get the best assistance, please email the CNRG helpdesk (help@igb.illinois.edu) or if your computer is unavailable, call 217-333-4854. This will allow us to solve as many issues as possible in the most expedient manner.

The Computer and Network Resource Group (CNRG) at the Carl R Woese Institute for Genomic Biology (IGB) advances research through innovative IT solutions. We provide leadership and expertise in research computing, offering advanced server and HPC cluster infrastructure for Genomic, AI, and imaging computing. Additionally, we deliver exceptional desktop computing and audio-visual technologies and services, ensuring our users' daily IT needs are met while they focus on research. At CNRG, we are passionate about supporting research excellence through optimal technology use.

All IGB Members are strongly encouraged to switch to IllinoisNet and offer IllinoisNet_Guest for visitors. Please use this link as helpful reference for connecting to IllinoisNet and IllinoisNet_Guest: https://answers.illinois.edu/illinois/page.php?id=90275
Please contact CNRG for further assistance.

IGB	Desktop Backup
CNRG Staff IGB Contacts Grant Info IGB Password Change Form Recommended Equipment Policies	Desktop Backup Policy Desktop Backup Setup
Biocluster	Video/Audio Conferencing
Biocluster Homepage Request Biocluster Account Xserver Setup Globus	IGB Conference Rooms Information Video Recording Conference Calls
Networking	Data Storage
Network Policy Network Activation Form Find Hardware (Mac) Address Wi-Fi Help Portal	Bioarchive Guide File Server Access Core Server Access Box/Box Drive
607 Classroom	Microsoft Teams
Reserve Classroom Classroom Information	Request New Phone Number/Make Changes to Existing Number Your Microsoft Teams Information
Printing and Scanning	Common Issues
Poster Printer Service Poster Printing FAQ Printer Setup Printer Repair Form Network Scanning	Activating Windows or Office Home Computer Tips
Biotech	UIUC/Technology Services
Genemapper Guide Genemapper Access Form Biotech Calendar Schedule Biotech File Server Access FCS Express Access Sequencher	Technology Services Homepage Staff Resource Guide Change UIUC Passwords Adobe Creative Cloud Virtual Private Network (VPN) UIUC Email Webstore UOFI Current System Status

@@ Line 1: / Line 1: @@
-'''Carl R. Woese Institute for Genomic Biology'''
+'''To get the best assistance, please email the CNRG helpdesk (help@igb.illinois.edu) or if your computer is unavailable, call 217-333-4854. This will allow us to solve as many issues as possible in the most expedient manner.'''
-University of Illinois at Urbana-Champaign
-W. Gregory Dr.
-Urbana, IL 61801
-The Computer and Network Resource Group facilitates computer usage at the IGB by providing personal assistance coupled with user instruction. We provide several FAQ (Frequently Asked Question) pages to help users address many common problems and questions.
+The Computer and Network Resource Group (CNRG) at the Carl R Woese Institute for Genomic Biology (IGB) advances research through innovative IT solutions. We provide leadership and expertise in research computing, offering advanced server and HPC cluster infrastructure for Genomic, AI, and imaging computing. Additionally, we deliver exceptional desktop computing and audio-visual technologies and services, ensuring our users' daily IT needs are met while they focus on research. At CNRG, we are passionate about supporting research excellence through optimal technology use.
-'''For computer problems and questions: [mailto:help@igb.illinois.edu help@igb.illinois.edu]'''
+{{MBox|text=All IGB Members are strongly encouraged to switch to IllinoisNet and offer IllinoisNet_Guest for visitors. Please use this link as helpful reference for connecting to IllinoisNet and IllinoisNet_Guest: https://answers.illinois.edu/illinois/page.php?id=90275<br/>Please contact CNRG for further assistance.}}
-''(For <span style="color: red;" data-mce-style="color: red;">urgent</span> problems call 217-333-4854, otherwise please contact us by e-mail if possible)''
 <p>
 </p>
 {| class='wikitable' style="margin: 0 auto" border="1" cellspacing="1" cellpadding="1"
 |-
 ! scope="col"|IGB<br class="single_linebreak" />
-! scope="col"|File Server<br class="single_linebreak" />
+! scope="col"|Desktop Backup<br class="single_linebreak" />
-|- style="vertical-align:top"
-||
-<div><ul><li>[[CNRG Staff]]</li><li>[https://illinoisauth.igb.illinois.edu/password/ Password Change Form]</li></ul></div>
-||
-<ul><li>[[File Server Policy]]</li><li>[[File Server Access]]</li><li>[[Core Server Access]]</li></ul>
-|- style="vertical-align:top"
-! colspan="2"|Policies
-|-
-| style="cellpadding='0'"|<ul><li>[[Network Policy]]</li><li>[[Software Policy]]</li><li>[[Desktop Backup Policy]]</li></ul>
-| style="cellpadding='0'"|<ul><li>[[File Server Policy]]</li><li>[[Web Server Policy]]</li><li>[[Telephone Policy]]</li><li>[[System Hosting Policy]]</li></ul>
-|- style="vertical-align:top"
-!|IGB E-mail<br class="single_linebreak" />
-!|Desktop Backup<br class="single_linebreak" />
 |- style="vertical-align:top"
 ||
-<ul><li>[https://mail.igb.illinois.edu Webmail]</li><li>[[Mail Setup|E-Mail Setup]]</li><li>[[Vacation Message]]</li><li>[[Spam Filtering]]</li></ul>
+<div><ul>
+<li>[[CNRG Staff]]</li>
+<li>[https://www.igb.illinois.edu/contact IGB Contacts]</li>
+<li>[[Grant Info]]</li>
+<li>[https://illinoisauth.igb.illinois.edu/password/ IGB Password Change Form]</li>
+<li>[[Recommended Equipment]]</li>
+<li>[[Policies]]</li>
+</ul></div>
 ||
-<ul><li>[[Desktop Backup Policy]]</li><li>[[CrashPlan Installation|Desktop Backup Setup]]</li></ul>
+<ul><li>[[Desktop Backup Policy]]</li><li>[[Carbonite Install|Desktop Backup Setup]]</li></ul>
 |- style="vertical-align:top"
@@ Line 42: / Line 30: @@
 |- style="vertical-align:top"
 ||
-<ul><li>[http://biocluster2.igb.illinois.edu Biocluster Homepage]</li><li>[[Biocluster2| Biocluster User Guide]]</li><li>[http://www.igb.illinois.edu/content/biocluster-account-form Request Account]</li><li>[http://www-app2.igb.illinois.edu/tools/slurm/ SLURM Script Generator]</li><li>[[Active Archive | Active Archive Guide]]</li></ul>
+<ul>
+<li>[http://biocluster.igb.illinois.edu Biocluster Homepage]</li>
+<li>[http://www.igb.illinois.edu/content/biocluster-account-form Request Biocluster Account]</li>
+<li>[[Xserver Setup]]</li><li>[[Globus]]</li>
 ||
-<ul><li>[[Conference Rooms| IGB Conference Rooms Information]]</li><li>[[Video Recording]]</li><li>[[Conference Calls]]</li><li>[http://uc.illinois.edu/webscheduler Lync Web Scheduler]</li></ul>
+<ul><li>[[Conference Rooms| IGB Conference Rooms Information]]</li><li>[[Video Recording]]</li><li>[[Conference Calls]]</li><li></ul>
 |- style="vertical-align:top"
 ! scope="col"|Networking<br class="single_linebreak" />
-!|Calendar<br class="single_linebreak" />
+!|Data Storage<br class="single_linebreak" />
 |- style="vertical-align:top"
 ||
-<ul><li>[[Network Policy]]</li><li>[http://www.igb.illinois.edu/network-activation-form Network Activation Form]</li><li>[[Hardware Address|Find Hardware (Mac) Address]]</li><li>[[Wireless Internet]]</li></ul>
+<ul><li>[[Network Policy]]</li><li>[http://www.igb.illinois.edu/network-activation-form Network Activation Form]</li><li>[[Hardware Address|Find Hardware (Mac) Address]]</li><li>[https://answers.illinois.edu/illinois/page.php?id=90275 Wi-Fi Help Portal]</li></ul>
 ||
-<ul><li>[[Outlook Calendar]]</li></ul>
+<ul><li>[[Using Bioarchive | Bioarchive Guide]]</li>
+<li>[[File Server Access]]</li>
+<li>[[Core Server Access]]</li>
+<li>[https://answers.uillinois.edu/illinois/page.php?id=93177 Box/Box Drive]</li>
+</ul>
 |- style="vertical-align:top"
 !|607 Classroom<br class="single_linebreak" />
-!|Skype for Business / Lync<br class="single_linebreak" />
+!|Microsoft Teams<br class="single_linebreak" />
 |- style="vertical-align:top"
 ||
@@ Line 64: / Line 58: @@
 ||
-<ul><li>[https://www.igb.illinois.edu/telephone_account Request New Number/Make Changes to Existing Number]</li><li>[http://uc.illinois.edu/myuc Your Lync/Skype for Business Information]</li><li>[https://dialin.uillinois.edu/ Change Lync/Skype for Business Pin]</li><li>[http://uc.illinois.edu/e911acknowledge E911 Acknowledgement Form]</li></ul>
+<ul><li>[https://www.igb.illinois.edu/telephone_account Request New Phone Number/Make Changes to Existing Number]</li><li>[http://uc.illinois.edu/myuc Your Microsoft Teams Information]</li></ul>
 |- style="vertical-align:top"
 !|Printing and Scanning<br class="single_linebreak" />
-!|Generic Guides<br class="single_linebreak" />
+!|Common Issues<br class="single_linebreak" />
 |- style="vertical-align:top"
 ||
-<ul><li>[http://www-app.igb.illinois.edu/posterprinter/ Poster Printer Service]</li><li>[[Printer Setup]]</li><li>[http://illiniunion.illinois.edu/techzone/RepairForm.aspx Printer Repair Form]</li><li>[[Network Scanning]]</li><li>[[Patent Safe|Setup Patent Safe Printer]]</li></ul>
+<ul><li>[http://www-app.igb.illinois.edu/posterprinter/ Poster Printer Service]</li><li>[[Poster Printing FAQ]]</li><li>[[Printer Setup]]</li><li>[http://illiniunion.illinois.edu/techzone/RepairForm.aspx Printer Repair Form]</li><li>[[Network Scanning]]</li></ul>
 ||
-<ul><li>[[Xserver Setup]]</li><li>[[Box.Net]]</li><li>[[Grant Info]]</li><li>[[Globus]]</li><li>[[Activating Windows or Office]]</li></ul>
+<ul>
+<li>[[Activating Windows or Office]]</li>
+<li>[[Home Computer Tips]]</li>
+</ul>
 |- style="vertical-align:top"
@@ Line 80: / Line 77: @@
 |- style="vertical-align:top"
 ||
-<ul><li>[[Genemapper|Genemapper Guide]]</li><li>[http://www.biotech.illinois.edu/form/biotech-genemapper-access-form Genemapper Access Form]</li><li>[http://www-app.igb.illinois.edu/biotech_schedule/ Biotech Calendar Schedule]</li><li>[[FCS Express Access]]</li><li>[[Sequencher]]</li><li>[[Single Cell Scheduler|Single Cell Scheduler Guide]]</ul>
+<ul><li>[[Genemapper|Genemapper Guide]]</li><li>[http://www.biotech.illinois.edu/form/biotech-genemapper-access-form Genemapper Access Form]</li><li>[http://www-app.igb.illinois.edu/biotech_schedule/ Biotech Calendar Schedule]</li><li>[[Biotech File Server Access]]</li><li>[[FCS Express Access]]</li><li>[[Sequencher]]</li></ul>
 ||
-<ul><li>[http://techservices.illinois.edu/ Technology Services Homepage]</li><li>[http://go.illinois.edu/password Change UIUC Passwords]</li><li>[http://techservices.illinois.edu/services/virtual-private-networking-vpn/download-and-set-up-the-vpn-client Virtual Private Network (VPN)]</li><li>[http://techservices.illinois.edu/services/email UIUC Email]</li><li>[http://webstore.illinois.edu Webstore]</li><li>[https://status.illinois.edu/SystemStatus/jsp/current_events.jsp UOFI Current System Status]</li><li>[https://ede.cites.uiuc.edu/ede.cgi Forwarding @illinois.edu Email]</li></ul>
+<ul><li>[http://techservices.illinois.edu/ Technology Services Homepage]</li>
+<li>[https://techservices.illinois.edu/staff-resource-guide/ Staff Resource Guide]</li>
+<li>[http://go.illinois.edu/password Change UIUC Passwords]</li>
+<li>[https://answers.uillinois.edu/page.php?id=75343 Adobe Creative Cloud]</li><li>
+[http://techservices.illinois.edu/services/virtual-private-networking-vpn/download-and-set-up-the-vpn-client Virtual Private Network (VPN)]</li><li>[http://techservices.illinois.edu/services/email UIUC Email]</li><li>[http://webstore.illinois.edu Webstore]</li><li>[https://status.illinois.edu UOFI Current System Status]</li></ul>
 |}
@@ Line 89: / Line 90: @@
 </p>
-{| class='wikitable' style="margin: 0 auto" border="1" cellspacing="1" cellpadding="1"
-|-
-! colspan="2" scope="col"|Contacts
-|-
-||[mailto:facilities@igb.illinois.edu facilities@igb.illinois.edu]<br class="single_linebreak" />
-||Contact the facilities group regarding room scheduling or a facilities problem.<br class="single_linebreak" />
-|-
-||[mailto:help@igb.illinois.edu help@igb.illinois.edu]<br class="single_linebreak" />
-||Contact CNRG regarding computer help.<br class="single_linebreak" />
-|-
-||[mailto:pcard@igb.illinois.edu pcard@igb.illinois.edu]<br class="single_linebreak" />
-||Notify business office about Pcard orders placed, or inquire about a PCard.<br class="single_linebreak" />
-|-
-||[mailto:purchasing@igb.illinois.edu purchasing@igb.illinois.edu]<br class="single_linebreak" />
-||Purchase order information or status.<br class="single_linebreak" />
-|}

Difference between revisions of "Computer Network Resource Group"

Latest revision as of 15:21, 21 November 2024

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