Difference between revisions of "CrashPlan Installation"
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(Corrected macOS uninstall instructions) |
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== Software Installation == | == Software Installation == | ||
| − | === | + | === macOS === |
| + | {{mbox|text=Crashplan will not run on macOS Monterey}} | ||
*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password | *Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password | ||
| − | [[File:cp1.jpg| | + | [[File:cp1.jpg|600px]] |
*Click on "App Downloads" on the left. | *Click on "App Downloads" on the left. | ||
| − | [[File:cp2.jpg| | + | [[File:cp2.jpg|600px|]] |
*Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow. | *Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow. | ||
| Line 24: | Line 25: | ||
*Select the installer. | *Select the installer. | ||
| − | [[File:cp7.png| | + | [[File:cp7.png|600px]] |
| − | *Continue and Agree through the setup process (enter computer password when prompted) | + | *Continue and Agree through the setup process (enter computer password when prompted). |
| + | *'''Make sure that you choose to install for "everyone".''' | ||
| − | [[File:CODE42-Mac3.png| | + | [[File:CODE42-Mac3.png|600px]] |
*Crashplan (Code42) will open and allow you to sign in. Use the following credentials: | *Crashplan (Code42) will open and allow you to sign in. Use the following credentials: | ||
**Username: '''your netID''' | **Username: '''your netID''' | ||
**Password: '''your IGB password''' | **Password: '''your IGB password''' | ||
| − | **Server Address: '''crashplan.igb.illinois.edu | + | **Server Address: '''crashplan.igb.illinois.edu''' |
| − | [[File:cp8.png| | + | [[File:cp8.png|600px]] |
| − | + | ==== macOS 10.14 and Later ==== | |
| − | |||
| − | === Windows === | + | *macOS 10.14 requires you give Crashplan full disk access in order to backup. |
| + | * A guide can be found at [https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data] | ||
| + | |||
| + | === Windows 10/11 === | ||
*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password | *Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password | ||
| − | [[File:cp1.jpg| | + | [[File:cp1.jpg|600px]] |
*Click on "App Downloads" on the left. | *Click on "App Downloads" on the left. | ||
| − | [[File:cp2.jpg| | + | [[File:cp2.jpg|600px|]] |
*Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow. | *Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow. | ||
| Line 57: | Line 61: | ||
*Continue through the setup process | *Continue through the setup process | ||
| + | *'''Make sure that you choose to install for "everyone". Installing it as per user can cause issues with your backup.''' | ||
| − | [[File:cp5.jpg| | + | [[File:cp5.jpg|600px]] |
*Crashplan (Code42) will open and allow you to sign in. Use the following credentials: | *Crashplan (Code42) will open and allow you to sign in. Use the following credentials: | ||
**Username: '''your netID''' | **Username: '''your netID''' | ||
**Password: '''your IGB password''' | **Password: '''your IGB password''' | ||
| − | **Server Address: '''crashplan.igb.illinois.edu | + | **Server Address: '''crashplan.igb.illinois.edu''' |
| − | |||
| − | |||
| − | + | [[File:cp6.jpg|600px]] | |
=== Linux === | === Linux === | ||
| Line 73: | Line 76: | ||
*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password | *Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password | ||
| − | [[File:cp1.jpg| | + | [[File:cp1.jpg|600px]] |
*Click on "App Downloads" on the left. | *Click on "App Downloads" on the left. | ||
| − | [[File:cp2.jpg| | + | [[File:cp2.jpg|600px|]] |
*Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow. | *Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow. | ||
| Line 87: | Line 90: | ||
*In terminal navigate to the folder containing the extracted files | *In terminal navigate to the folder containing the extracted files | ||
| − | [[File:cp11.png| | + | [[File:cp11.png|600px]] |
*Run the install.sh file by typing: ./install.sh | *Run the install.sh file by typing: ./install.sh | ||
| − | [[File:cp12.png| | + | [[File:cp12.png|600px]] |
*Hit Enter to begin installation. | *Hit Enter to begin installation. | ||
*Say yes/use recommendations throughout entire setup, a summary of choices will be displayed at the end | *Say yes/use recommendations throughout entire setup, a summary of choices will be displayed at the end | ||
| − | [[File:cp13.png| | + | [[File:cp13.png|600px]] |
*Answer "y" when asked if you want to start CrashPlanDesktop | *Answer "y" when asked if you want to start CrashPlanDesktop | ||
| − | [[File:cp14.png| | + | [[File:cp14.png|600px]] |
Once Crashplan opens, login using the following credentials: | Once Crashplan opens, login using the following credentials: | ||
**Username: '''your netID''' | **Username: '''your netID''' | ||
**Password: '''your IGB password''' | **Password: '''your IGB password''' | ||
| − | **Server Address: '''crashplan.igb.illinois.edu | + | **Server Address: '''crashplan.igb.illinois.edu''' |
| − | [[File:cp15.png| | + | [[File:cp15.png|600px]] |
*Computer will begin backing up your user directory | *Computer will begin backing up your user directory | ||
| + | |||
| + | == Uninstalling == | ||
| + | |||
| + | === macOS === | ||
| + | * Open the Finder | ||
| + | * Press Command-Shift-G. The Go to Folder dialog box appears. | ||
| + | * Paste this text into the dialog box: <code>/Library/Application Support/CrashPlan/Uninstall.app</code> | ||
| + | * Press return | ||
| + | * Double-click Uninstall | ||
| + | * Follow the prompts to complete the uninstall process | ||
| + | * After the uninstall process, restart the computer | ||
| + | |||
| + | === Windows === | ||
| + | * Go to Control Panel->Program and Features | ||
| + | * Uninstall Code42 Application | ||
| + | |||
| + | == Troubleshooting == | ||
| + | {{mbox|text=Crashplan will not run on macOS Monterey. If you are using Crashplan on Monterey, you will need to uninstall using our directions above}} | ||
| + | === Restarting === | ||
| + | *If your Crashplan app is automatically restarting regularly, it might be because you need to increase the amount of memory that Crashplan is allowed to use. | ||
| + | *Please follow the guide at [https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups] on how to increase the memory usage. | ||
| + | === Unable to download app from the CrashPlan server === | ||
| + | *If you are unable to download the CrashPlan app from the server after login, you can find the download for your operating system at the following link under '''Installers for a single device''' | ||
| + | * [https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads] | ||
Latest revision as of 14:19, 6 April 2022
Contents
Getting Started[edit]
- Please read our backup policy here
- Email help@igb.illinois.edu and request access to our CrashPlan Backup System
- Upon receiving confirmation that your account has been activated, proceed to CrashPlan installation.
Software Installation[edit]
macOS[edit]
- Go to https://crashplan.igb.illinois.edu and login using your netID and IGB password
- Click on "App Downloads" on the left.
- Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.
- Launch the downloaded file.
- Select the installer.
- Continue and Agree through the setup process (enter computer password when prompted).
- Make sure that you choose to install for "everyone".
- Crashplan (Code42) will open and allow you to sign in. Use the following credentials:
- Username: your netID
- Password: your IGB password
- Server Address: crashplan.igb.illinois.edu
macOS 10.14 and Later[edit]
- macOS 10.14 requires you give Crashplan full disk access in order to backup.
- A guide can be found at https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data
Windows 10/11[edit]
- Go to https://crashplan.igb.illinois.edu and login using your netID and IGB password
- Click on "App Downloads" on the left.
- Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.
- Save the file to your computer & open it once download is complete.
- Continue through the setup process
- Make sure that you choose to install for "everyone". Installing it as per user can cause issues with your backup.
- Crashplan (Code42) will open and allow you to sign in. Use the following credentials:
- Username: your netID
- Password: your IGB password
- Server Address: crashplan.igb.illinois.edu
Linux[edit]
- Go to https://crashplan.igb.illinois.edu and login using your netID and IGB password
- Click on "App Downloads" on the left.
- Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.
- Save the file to your computer & extract the files from the folder
- In terminal navigate to the folder containing the extracted files
- Run the install.sh file by typing: ./install.sh
- Hit Enter to begin installation.
- Say yes/use recommendations throughout entire setup, a summary of choices will be displayed at the end
- Answer "y" when asked if you want to start CrashPlanDesktop
Once Crashplan opens, login using the following credentials:
- Username: your netID
- Password: your IGB password
- Server Address: crashplan.igb.illinois.edu
- Computer will begin backing up your user directory
Uninstalling[edit]
macOS[edit]
- Open the Finder
- Press Command-Shift-G. The Go to Folder dialog box appears.
- Paste this text into the dialog box:
/Library/Application Support/CrashPlan/Uninstall.app - Press return
- Double-click Uninstall
- Follow the prompts to complete the uninstall process
- After the uninstall process, restart the computer
Windows[edit]
- Go to Control Panel->Program and Features
- Uninstall Code42 Application
Troubleshooting[edit]
Restarting[edit]
- If your Crashplan app is automatically restarting regularly, it might be because you need to increase the amount of memory that Crashplan is allowed to use.
- Please follow the guide at https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups on how to increase the memory usage.
Unable to download app from the CrashPlan server[edit]
- If you are unable to download the CrashPlan app from the server after login, you can find the download for your operating system at the following link under Installers for a single device
- https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads
