Difference between revisions of "Carbonite Install"

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(Created page with "== Getting Started == *Please read our backup policy here *Email [mailto:help@igb.illinois.edu help@igb.illinois.edu] and request access to our Cra...")
 
 
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== Getting Started ==
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__TOC__
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*Please read our backup policy [[Desktop_Backup_Policy | here]]
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= Getting Started =
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*Email [mailto:help@igb.illinois.edu help@igb.illinois.edu] and request access to our CrashPlan Backup System
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* Please read our backup policy at [https://help.igb.illinois.edu/Desktop_Backup_Policy https://help.igb.illinois.edu/Desktop_Backup_Policy]
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*Upon receiving confirmation that your account has been activated, proceed to CrashPlan installation.
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* Email [mailto:help@igb.illinois.edu help@igb.illinois.edu] and request access to our Carbonite Backup System
 +
* You will receive an email which contains the links to download the Desktop Application, Actiation URL, and Activation Code.
 +
* Activation URL is '''carbonite.igb.illinois.edu'''
 +
* Each device you want to back up, you will need a new email with a new Activation Code.  If you want to add another device, send us an email.
  
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== Software Installation ==
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= What is Backed Up =
 +
* By default all files are backed up from all internal hard drives except for
 +
** System/OS files - C:\Windows, C:\Program Files, /System, /Library. Full lists are available at [https://support.carbonite.com/endpoint/articles/Mac-File-and-Folder-Types-Excluded-for-Endpoints https://support.carbonite.com/endpoint/articles/Mac-File-and-Folder-Types-Excluded-for-Endpoints] and [https://support.carbonite.com/endpoint/articles/Mac-File-and-Folder-Types-Excluded-for-Endpoints https://support.carbonite.com/endpoint/articles/Mac-File-and-Folder-Types-Excluded-for-Endpoints]
 +
** Specifically excluded files types.  This consists of Audio, Video, and Virtual Machine files.  The full list is at [https://help.igb.illinois.edu/Desktop_Backup_Policy https://help.igb.illinois.edu/Desktop_Backup_Policy]
 +
* Your backup data will be retained for a period of six months after your IGB account is closed.
  
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=== macOS ===
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= Software Installation =
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{{mbox|text=Crashplan will not run on macOS Monterey}}
 
  
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*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password
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== macOS ==
  
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[[File:cp1.jpg|600px]]
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* After having requested a Carbonite account, you should have received this email:
 +
* Your system administrator has designated you for endpoint protection. Follow the instructions below to start protecting your device.
 +
[[File:carbw1.JPG|400px]]
 +
* Download and install the Mac software
 +
[[File:Carb-m-2.jpg|400px]]
 +
* Click on the Carbonite icon in Applications, then enter in Activation Server URL: carbonite.igb.illinois.edu and Activation code from the email
 +
[[File:Carb-m-3.jpg|400px]]
 +
* Close the window after activation
 +
[[File:Carb-m-4.jpg|400px]]
 +
* Your computer is now being backed up
 +
[[File:Carb-m-5.jpg|400px]]
  
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*Click on "App Downloads" on the left.
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==Windows==
  
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[[File:cp2.jpg|600px|]]
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* After having requested a Carbonite account, you should have received this email:
 +
* Your system administrator has designated you for endpoint protection. Follow the instructions below to start protecting your device.
 +
[[File:carbw1.JPG|400px]]
 +
* Download and install the Windows software
 +
[[File:carbw2.JPG|400px]]
 +
* Click on the Carbonite icon in the Start Menu, then enter in Activation Server URL: carbonite.igb.illinois.edu and Activation code from the email
 +
[[File:carbw4.JPG|400px]]
 +
* Close the window after activation
 +
[[File:carbw5.JPG|400px]]
 +
* Your computer is now being backed up
 +
[[File:carbw6.JPG|400px]]
  
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*Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.
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= Uninstalling =
 +
* If you do not want a computer to be backed up anymore, the device needs to be disabled by send us an email at [mailto:help@igb.illinois.edu help@igb.illinois.edu].
 +
* Then uninstall the software from your computer.
 +
== macOS ==
 +
* Please view this website: https://support.carbonite.com/articles/Personal-Pro-Mac-Manually-Uninstalling
  
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[[File:cp3.jpg|600px]]
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== Windows ==
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*Launch the downloaded file.
 
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*Select the installer.
 
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[[File:cp7.png|600px]]
 
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*Continue and Agree through the setup process (enter computer password when prompted).
 
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*'''Make sure that you choose to install for "everyone".'''
 
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[[File:CODE42-Mac3.png|600px]]
 
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*Crashplan (Code42) will open and allow you to sign in.  Use the following credentials:
 
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**Username: '''your netID'''
 
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**Password: '''your IGB password'''
 
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**Server Address: '''crashplan.igb.illinois.edu'''
 
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[[File:cp8.png|600px]]
 
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==== macOS 10.14 and Later ====
 
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*macOS 10.14 requires you give Crashplan full disk access in order to backup. 
 
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* A guide can be found at [https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data]
 
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=== Windows 10/11 ===
 
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*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password
 
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[[File:cp1.jpg|600px]]
 
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*Click on "App Downloads" on the left.
 
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[[File:cp2.jpg|600px|]]
 
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*Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.
 
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[[File:cp3.jpg|600px]]
 
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*Save the file to your computer & open it once download is complete.
 
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*Continue through the setup process
 
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*'''Make sure that you choose to install for "everyone".  Installing it as per user can cause issues with your backup.'''
 
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[[File:cp5.jpg|600px]]
 
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*Crashplan (Code42) will open and allow you to sign in.  Use the following credentials:
 
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**Username: '''your netID'''
 
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**Password: '''your IGB password'''
 
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**Server Address: '''crashplan.igb.illinois.edu'''
 
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[[File:cp6.jpg|600px]]
 
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=== Linux ===
 
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*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password
 
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[[File:cp1.jpg|600px]]
 
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*Click on "App Downloads" on the left.
 
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[[File:cp2.jpg|600px|]]
 
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*Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.
 
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[[File:cp3.jpg|600px]]
 
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*Save the file to your computer & extract the files from the folder
 
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*In terminal navigate to the folder containing the extracted files
 
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[[File:cp11.png|600px]]
 
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*Run the install.sh file by typing: ./install.sh
 
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[[File:cp12.png|600px]]
 
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*Hit Enter to begin installation.
 
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*Say yes/use recommendations throughout entire setup, a summary of choices will be displayed at the end
 
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[[File:cp13.png|600px]]
 
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*Answer "y" when asked if you want to start CrashPlanDesktop
 
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[[File:cp14.png|600px]]
 
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Once Crashplan opens, login using the following credentials:
 
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**Username: '''your netID'''
 
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**Password: '''your IGB password'''
 
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**Server Address: '''crashplan.igb.illinois.edu'''
 
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[[File:cp15.png|600px]]
 
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*Computer will begin backing up your user directory
 
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== Uninstalling ==
 
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=== macOS ===
 
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* Open the Finder
 
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* Press Command-Shift-G. The Go to Folder dialog box appears.
 
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* Paste this text into the dialog box: <code>/Library/Application Support/CrashPlan/Uninstall.app</code>
 
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* Press return
 
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* Double-click Uninstall
 
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* Follow the prompts to complete the uninstall process
 
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* After the uninstall process, restart the computer
 
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=== Windows ===
 
 
* Go to Control Panel->Program and Features
 
* Go to Control Panel->Program and Features
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* Uninstall Code42 Application
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* Uninstall '''Carbonite Endpoint''' Application
  
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== Troubleshooting ==
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= References =
−
{{mbox|text=Crashplan will not run on macOS Monterey. If you are using Crashplan on Monterey, you will need to uninstall using our directions above}}
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* User Guide - [https://support.carbonite.com/guides/Endpoint/User/EndpointUserGuide.pdf https://support.carbonite.com/guides/Endpoint/User/EndpointUserGuide.pdf]
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=== Restarting ===
 
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*If your Crashplan app is automatically restarting regularly, it might be because you need to increase the amount of memory that Crashplan is allowed to use.
 
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*Please follow the guide at [https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups] on how to increase the memory usage.
 
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=== Unable to download app from the CrashPlan server ===
 
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*If you are unable to download the CrashPlan app from the server after login, you can find the download for your operating system at the following link under '''Installers for a single device'''
 
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* [https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads]
 

Latest revision as of 11:41, 8 August 2023

Getting Started[edit]

  • Please read our backup policy at https://help.igb.illinois.edu/Desktop_Backup_Policy
  • Email help@igb.illinois.edu and request access to our Carbonite Backup System
  • You will receive an email which contains the links to download the Desktop Application, Actiation URL, and Activation Code.
  • Activation URL is carbonite.igb.illinois.edu
  • Each device you want to back up, you will need a new email with a new Activation Code. If you want to add another device, send us an email.

What is Backed Up[edit]

Software Installation[edit]

macOS[edit]

  • After having requested a Carbonite account, you should have received this email:
  • Your system administrator has designated you for endpoint protection. Follow the instructions below to start protecting your device.

Carbw1.JPG

  • Download and install the Mac software

Carb-m-2.jpg

  • Click on the Carbonite icon in Applications, then enter in Activation Server URL: carbonite.igb.illinois.edu and Activation code from the email

Carb-m-3.jpg

  • Close the window after activation

Carb-m-4.jpg

  • Your computer is now being backed up

Carb-m-5.jpg

Windows[edit]

  • After having requested a Carbonite account, you should have received this email:
  • Your system administrator has designated you for endpoint protection. Follow the instructions below to start protecting your device.

Carbw1.JPG

  • Download and install the Windows software

Carbw2.JPG

  • Click on the Carbonite icon in the Start Menu, then enter in Activation Server URL: carbonite.igb.illinois.edu and Activation code from the email

Carbw4.JPG

  • Close the window after activation

Carbw5.JPG

  • Your computer is now being backed up

Carbw6.JPG

Uninstalling[edit]

  • If you do not want a computer to be backed up anymore, the device needs to be disabled by send us an email at help@igb.illinois.edu.
  • Then uninstall the software from your computer.

macOS[edit]

Windows[edit]

  • Go to Control Panel->Program and Features
  • Uninstall Carbonite Endpoint Application

References[edit]

Retrieved from "https://help.igb.illinois.edu/index.php?title=Carbonite_Install&oldid=17791"