Revision as of 12:48, 14 June 2022

Getting Started[edit]

Please read our backup policy at https://help.igb.illinois.edu/Desktop_Backup_Policy
Email help@igb.illinois.edu and request access to our Carbonite Backup System
You will receive an email which contains the links to download the Desktop Application, Actiation URL, and Activation Code.
Activation URL is carbonite.igb.illinois.edu
Each device you want to back up, you will need a new email with a new Activation Code. If you want to add another device, send us an email.

Be default all files are backed up from all internal hard drives except for
- System/OS files - C:\Windows, C:\Program Files, /System, /Library. Full lists are available at https://support.carbonite.com/endpoint/articles/Mac-File-and-Folder-Types-Excluded-for-Endpoints and https://support.carbonite.com/endpoint/articles/Mac-File-and-Folder-Types-Excluded-for-Endpoints
- Specifically excluded files types. This consists of Audio, Video, and Virtual Machine files. The full list is at https://help.igb.illinois.edu/Desktop_Backup_Policy

If you do not want a computer to be backed up anymore, the device needs to be disabled by send us an email at [help@igb.illinois.edu help@igb.illinois.edu].
Then uninstall the software from your computer.

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