Carbonite Install
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Contents
Getting Started[edit]
- Please read our backup policy [| https://help.igb.illinois.edu/Desktop_Backup_Policy]
- Email help@igb.illinois.edu and request access to our Carbonite Backup System
- Upon receiving confirmation that your account has been activated, you will receive an email which contains the links to download the Desktop Application, Actiation URL, and Activation Code.
Software Installation[edit]
macOS[edit]
Windows[edit]
Uninstalling[edit]
macOS[edit]
- Open the Finder
- Press Command-Shift-G. The Go to Folder dialog box appears.
- Paste this text into the dialog box:
/Library/Application Support/CrashPlan/Uninstall.app - Press return
- Double-click Uninstall
- Follow the prompts to complete the uninstall process
- After the uninstall process, restart the computer
Windows[edit]
- Go to Control Panel->Program and Features
- Uninstall Code42 Application
Troubleshooting[edit]
Restarting[edit]
- If your Crashplan app is automatically restarting regularly, it might be because you need to increase the amount of memory that Crashplan is allowed to use.
- Please follow the guide at https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups on how to increase the memory usage.
Unable to download app from the CrashPlan server[edit]
- If you are unable to download the CrashPlan app from the server after login, you can find the download for your operating system at the following link under Installers for a single device
- https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads
