Carbonite Install

Getting Started

• Please read our backup policy at https://help.igb.illinois.edu/Desktop_Backup_Policy
• Email help@igb.illinois.edu and request access to our Carbonite Backup System
• You will receive an email which contains the links to download the Desktop Application, Actiation URL, and Activation Code.
• Activation URL is carbonite.igb.illinois.edu
• Each device you want to back up, you will need a new email with a new Activation Code. If you want to add another device, send us an email.

What is Backed Up

• Be default all files are backed up from all internal hard drives except for
  • System/OS files - C:\Windows, C:\Program Files, /System, /Library. Full lists are available at https://support.carbonite.com/endpoint/articles/Mac-File-and-Folder-Types-Excluded-for-Endpoints and https://support.carbonite.com/endpoint/articles/Mac-File-and-Folder-Types-Excluded-for-Endpoints
  • Specifically excluded files types. This consists of Audio, Video, and Virtual Machine files. The full list is at https://help.igb.illinois.edu/Desktop_Backup_Policy

Software Installation

macOS

• After having requested a Carbonite account, you should have received this email:
• Your system administrator has designated you for endpoint protection. Follow the instructions below to start protecting your device.

• Download and install the Mac software

• Click on the Carbonite icon in Applications, then enter in Activation URL: carbonite.igb.illinois.edu and Activation code from the email

• Close the window after activation

• Your computer is now being backed up

Windows

• To log in, navigate to https://carbonite.igb.illinois.edu/Dashboard/Login.aspx using your IGB email address

• Enter the Dashboard

• Click on Devices

• Click Add Device

• Search for your email, click Add User

• Create Device

• Check email, download Carbonite program

• Install Carbonite

• Choose where to install it

• Finish, add Activation Server URL and Activation Code from email

• Account has been activated

Uninstalling

• If you do not want a computer to be backed up anymore, the device needs to be disabled by send us an email at [help@igb.illinois.edu help@igb.illinois.edu].
• Then uninstall the software from your computer.

macOS

• Please view this website: https://support.carbonite.com/articles/Personal-Pro-Mac-Manually-Uninstalling

Windows

• Go to Control Panel->Program and Features
• Uninstall Carbonite Endpoint Application

References

• User Guide - https://support.carbonite.com/guides/Endpoint/User/EndpointUserGuide.pdf