Carbonite Install

Getting Started

• Please read our backup policy [| https://help.igb.illinois.edu/Desktop_Backup_Policy]
• Email help@igb.illinois.edu and request access to our Carbonite Backup System
• Upon receiving confirmation that your account has been activated, you will receive an email which contains the links to download the Desktop Application, Actiation URL, and Activation Code.

Software Installation

macOS

• Go to https://crashplan.igb.illinois.edu and login using your netID and IGB password

• Click on "App Downloads" on the left.

• Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.

• Launch the downloaded file.

• Select the installer.

• Continue and Agree through the setup process (enter computer password when prompted).
• Make sure that you choose to install for "everyone".

• Crashplan (Code42) will open and allow you to sign in. Use the following credentials:
  • Username: your netID
  • Password: your IGB password
  • Server Address: crashplan.igb.illinois.edu

macOS 10.14 and Later

• macOS 10.14 requires you give Crashplan full disk access in order to backup.
• A guide can be found at https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data

Windows 10/11

• Go to https://crashplan.igb.illinois.edu and login using your netID and IGB password

• Click on "App Downloads" on the left.

• Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.

• Save the file to your computer & open it once download is complete.

• Continue through the setup process
• Make sure that you choose to install for "everyone". Installing it as per user can cause issues with your backup.

• Crashplan (Code42) will open and allow you to sign in. Use the following credentials:
  • Username: your netID
  • Password: your IGB password
  • Server Address: crashplan.igb.illinois.edu

Linux

• Go to https://crashplan.igb.illinois.edu and login using your netID and IGB password

• Click on "App Downloads" on the left.

• Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.

• Save the file to your computer & extract the files from the folder

• In terminal navigate to the folder containing the extracted files

• Run the install.sh file by typing: ./install.sh

• Hit Enter to begin installation.

• Say yes/use recommendations throughout entire setup, a summary of choices will be displayed at the end

• Answer "y" when asked if you want to start CrashPlanDesktop

Once Crashplan opens, login using the following credentials:

• • Username: your netID
  • Password: your IGB password
  • Server Address: crashplan.igb.illinois.edu

• Computer will begin backing up your user directory

Uninstalling

macOS

• Open the Finder
• Press Command-Shift-G. The Go to Folder dialog box appears.
• Paste this text into the dialog box: /Library/Application Support/CrashPlan/Uninstall.app
• Press return
• Double-click Uninstall
• Follow the prompts to complete the uninstall process
• After the uninstall process, restart the computer

Windows

• Go to Control Panel->Program and Features
• Uninstall Code42 Application

Troubleshooting

Restarting

• If your Crashplan app is automatically restarting regularly, it might be because you need to increase the amount of memory that Crashplan is allowed to use.
• Please follow the guide at https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups on how to increase the memory usage.

Unable to download app from the CrashPlan server

• If you are unable to download the CrashPlan app from the server after login, you can find the download for your operating system at the following link under Installers for a single device
• https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads