Carbonite Install

Getting Started

• Please read our backup policy [| https://help.igb.illinois.edu/Desktop_Backup_Policy]
• Email help@igb.illinois.edu and request access to our CrashPlan Backup System
• Upon receiving confirmation that your account has been activated, proceed to CrashPlan installation.

Software Installation

macOS

• Go to https://crashplan.igb.illinois.edu and login using your netID and IGB password

• Click on "App Downloads" on the left.

• Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.

• Launch the downloaded file.

• Select the installer.

• Continue and Agree through the setup process (enter computer password when prompted).
• Make sure that you choose to install for "everyone".

• Crashplan (Code42) will open and allow you to sign in. Use the following credentials:
  • Username: your netID
  • Password: your IGB password
  • Server Address: crashplan.igb.illinois.edu

macOS 10.14 and Later

• macOS 10.14 requires you give Crashplan full disk access in order to backup.
• A guide can be found at https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data

Windows 10/11

• Go to https://crashplan.igb.illinois.edu and login using your netID and IGB password

• Click on "App Downloads" on the left.

• Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.

• Save the file to your computer & open it once download is complete.

• Continue through the setup process
• Make sure that you choose to install for "everyone". Installing it as per user can cause issues with your backup.

• Crashplan (Code42) will open and allow you to sign in. Use the following credentials:
  • Username: your netID
  • Password: your IGB password
  • Server Address: crashplan.igb.illinois.edu

Linux

• Go to https://crashplan.igb.illinois.edu and login using your netID and IGB password

• Click on "App Downloads" on the left.

• Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.

• Save the file to your computer & extract the files from the folder

• In terminal navigate to the folder containing the extracted files

• Run the install.sh file by typing: ./install.sh

• Hit Enter to begin installation.

• Say yes/use recommendations throughout entire setup, a summary of choices will be displayed at the end

• Answer "y" when asked if you want to start CrashPlanDesktop

Once Crashplan opens, login using the following credentials:

• • Username: your netID
  • Password: your IGB password
  • Server Address: crashplan.igb.illinois.edu

• Computer will begin backing up your user directory

Uninstalling

macOS

• Open the Finder
• Press Command-Shift-G. The Go to Folder dialog box appears.
• Paste this text into the dialog box: /Library/Application Support/CrashPlan/Uninstall.app
• Press return
• Double-click Uninstall
• Follow the prompts to complete the uninstall process
• After the uninstall process, restart the computer

Windows

• Go to Control Panel->Program and Features
• Uninstall Code42 Application

Troubleshooting

Restarting

• If your Crashplan app is automatically restarting regularly, it might be because you need to increase the amount of memory that Crashplan is allowed to use.
• Please follow the guide at https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups on how to increase the memory usage.

Unable to download app from the CrashPlan server

• If you are unable to download the CrashPlan app from the server after login, you can find the download for your operating system at the following link under Installers for a single device
• https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads