CrashPlan Installation: Difference between revisions
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Corrected macOS uninstall instructions |
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= Getting Started = | == Getting Started == | ||
*Please read our backup policy [[Desktop_Backup_Policy | here]] | *Please read our backup policy [[Desktop_Backup_Policy | here]] | ||
*Email [mailto:help@igb.illinois.edu help@igb.illinois.edu] and request access to our CrashPlan Backup System | *Email [mailto:help@igb.illinois.edu help@igb.illinois.edu] and request access to our CrashPlan Backup System | ||
*Upon receiving confirmation that your account has been activated, proceed to CrashPlan installation. | *Upon receiving confirmation that your account has been activated, proceed to CrashPlan installation. | ||
= Software Installation = | == Software Installation == | ||
=== macOS === | |||
{{mbox|text=Crashplan will not run on macOS Monterey}} | |||
*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password | *Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password | ||
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[[File:cp8.png|600px]] | [[File:cp8.png|600px]] | ||
=== | ==== macOS 10.14 and Later ==== | ||
* | *macOS 10.14 requires you give Crashplan full disk access in order to backup. | ||
* A guide can be found at [https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data] | * A guide can be found at [https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data] | ||
== Windows 10/11 == | === Windows 10/11 === | ||
*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password | *Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password | ||
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[[File:cp6.jpg|600px]] | [[File:cp6.jpg|600px]] | ||
== Linux == | === Linux === | ||
*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password | *Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password | ||
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*Computer will begin backing up your user directory | *Computer will begin backing up your user directory | ||
= Uninstalling = | == Uninstalling == | ||
== Windows == | |||
=== macOS === | |||
* Open the Finder | |||
* Press Command-Shift-G. The Go to Folder dialog box appears. | |||
* Paste this text into the dialog box: <code>/Library/Application Support/CrashPlan/Uninstall.app</code> | |||
* Press return | |||
* Double-click Uninstall | |||
* Follow the prompts to complete the uninstall process | |||
* After the uninstall process, restart the computer | |||
=== Windows === | |||
* Go to Control Panel->Program and Features | * Go to Control Panel->Program and Features | ||
* Uninstall Code42 Application | * Uninstall Code42 Application | ||
= Troubleshooting = | == Troubleshooting == | ||
== Restarting == | {{mbox|text=Crashplan will not run on macOS Monterey. If you are using Crashplan on Monterey, you will need to uninstall using our directions above}} | ||
=== Restarting === | |||
*If your Crashplan app is automatically restarting regularly, it might be because you need to increase the amount of memory that Crashplan is allowed to use. | *If your Crashplan app is automatically restarting regularly, it might be because you need to increase the amount of memory that Crashplan is allowed to use. | ||
*Please follow the guide at [https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups] on how to increase the memory usage. | *Please follow the guide at [https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups] on how to increase the memory usage. | ||
== Unable to download app from the CrashPlan server == | === Unable to download app from the CrashPlan server === | ||
*If you are unable to download the CrashPlan app from the server after login, you can find the download for your operating system at the following link under '''Installers for a single device''' | *If you are unable to download the CrashPlan app from the server after login, you can find the download for your operating system at the following link under '''Installers for a single device''' | ||
* [https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads] | * [https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads] | ||
Latest revision as of 14:19, 6 April 2022
Getting Started
- Please read our backup policy here
- Email help@igb.illinois.edu and request access to our CrashPlan Backup System
- Upon receiving confirmation that your account has been activated, proceed to CrashPlan installation.
Software Installation
macOS
- Go to https://crashplan.igb.illinois.edu and login using your netID and IGB password
- Click on "App Downloads" on the left.
- Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.
- Launch the downloaded file.
- Select the installer.
- Continue and Agree through the setup process (enter computer password when prompted).
- Make sure that you choose to install for "everyone".
- Crashplan (Code42) will open and allow you to sign in. Use the following credentials:
- Username: your netID
- Password: your IGB password
- Server Address: crashplan.igb.illinois.edu
macOS 10.14 and Later
- macOS 10.14 requires you give Crashplan full disk access in order to backup.
- A guide can be found at https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data
Windows 10/11
- Go to https://crashplan.igb.illinois.edu and login using your netID and IGB password
- Click on "App Downloads" on the left.
- Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.
- Save the file to your computer & open it once download is complete.
- Continue through the setup process
- Make sure that you choose to install for "everyone". Installing it as per user can cause issues with your backup.
- Crashplan (Code42) will open and allow you to sign in. Use the following credentials:
- Username: your netID
- Password: your IGB password
- Server Address: crashplan.igb.illinois.edu
Linux
- Go to https://crashplan.igb.illinois.edu and login using your netID and IGB password
- Click on "App Downloads" on the left.
- Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.
- Save the file to your computer & extract the files from the folder
- In terminal navigate to the folder containing the extracted files
- Run the install.sh file by typing: ./install.sh
- Hit Enter to begin installation.
- Say yes/use recommendations throughout entire setup, a summary of choices will be displayed at the end
- Answer "y" when asked if you want to start CrashPlanDesktop
Once Crashplan opens, login using the following credentials:
- Username: your netID
- Password: your IGB password
- Server Address: crashplan.igb.illinois.edu
- Computer will begin backing up your user directory
Uninstalling
macOS
- Open the Finder
- Press Command-Shift-G. The Go to Folder dialog box appears.
- Paste this text into the dialog box:
/Library/Application Support/CrashPlan/Uninstall.app - Press return
- Double-click Uninstall
- Follow the prompts to complete the uninstall process
- After the uninstall process, restart the computer
Windows
- Go to Control Panel->Program and Features
- Uninstall Code42 Application
Troubleshooting
Restarting
- If your Crashplan app is automatically restarting regularly, it might be because you need to increase the amount of memory that Crashplan is allowed to use.
- Please follow the guide at https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups on how to increase the memory usage.
Unable to download app from the CrashPlan server
- If you are unable to download the CrashPlan app from the server after login, you can find the download for your operating system at the following link under Installers for a single device
- https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads