CrashPlan Installation

Getting Started

• Please read our backup policy here
• Email help@igb.illinois.edu and request access to our CrashPlan Backup System
• Upon receiving confirmation that your account has been activated, proceed to CrashPlan installation.

Software Installation

Mac OSX

• Go to https://crashplan.igb.illinois.edu and login using your netID and IGB password

• Click on "App Downloads" on the left.

• Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.

• Launch the downloaded file.

• Select the installer.

• Continue and Agree through the setup process (enter computer password when prompted)

• Crashplan (Code42) will open and allow you to sign in. Use the following credentials:
  • Username: your netID
  • Password: your IGB password
  • Server Address: crashplan.igb.illinois.edu:4282

• By default CrashPlan will only backup your main drive.
• If you would like to backup more drives on your computer click on Change... and check the box next the secondary drive you would like to backup.

Problems with Mojave OSX

• There is a known issue with backing up using CrashPlan if you are using Mojave. Follow the steps at this link to allow CrashPlan to backup: https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data
• If you are still having issues, please email help@igb.illinois.edu and we will be able to assist in getting your backups started again.

Windows

• Go to https://crashplan.igb.illinois.edu and login using your netID and IGB password

• Click on "App Downloads" on the left.

• Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.

• Save the file to your computer & open it once download is complete.

• Continue through the setup process

• Crashplan (Code42) will open and allow you to sign in. Use the following credentials:
  • Username: your netID
  • Password: your IGB password
  • Server Address: crashplan.igb.illinois.edu:4282

• Backup will begin.

Linux

• Go to https://crashplan.igb.illinois.edu and login using your netID and IGB password

• Click on "App Downloads" on the left.

• Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.

• Save the file to your computer & extract the files from the folder

• In terminal navigate to the folder containing the extracted files

• Run the install.sh file by typing: ./install.sh

• Hit Enter to begin installation.

• Say yes/use recommendations throughout entire setup, a summary of choices will be displayed at the end

• Answer "y" when asked if you want to start CrashPlanDesktop

Once Crashplan opens, login using the following credentials:

• • Username: your netID
  • Password: your IGB password
  • Server Address: crashplan.igb.illinois.edu:4282

• Computer will begin backing up your user directory