Carbonite Install: Difference between revisions

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=== macOS ===
=== macOS ===
{{mbox|text=Crashplan will not run on macOS Monterey}}


*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password


[[File:cp1.jpg|600px]]
=== Windows ===
 
*Click on "App Downloads" on the left.
 
[[File:cp2.jpg|600px|]]
 
*Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.
 
[[File:cp3.jpg|600px]]
 
*Launch the downloaded file.
 
*Select the installer.
 
[[File:cp7.png|600px]]
 
*Continue and Agree through the setup process (enter computer password when prompted).
*'''Make sure that you choose to install for "everyone".'''
 
[[File:CODE42-Mac3.png|600px]]
 
*Crashplan (Code42) will open and allow you to sign in.  Use the following credentials:
**Username: '''your netID'''
**Password: '''your IGB password'''
**Server Address: '''crashplan.igb.illinois.edu'''
 
[[File:cp8.png|600px]]
 
==== macOS 10.14 and Later ====
 
*macOS 10.14 requires you give Crashplan full disk access in order to backup. 
* A guide can be found at [https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data]
 
=== Windows 10/11 ===
 
*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password
 
[[File:cp1.jpg|600px]]
 
*Click on "App Downloads" on the left.
 
[[File:cp2.jpg|600px|]]
 
*Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.
 
[[File:cp3.jpg|600px]]
 
*Save the file to your computer & open it once download is complete.
 
*Continue through the setup process
*'''Make sure that you choose to install for "everyone".  Installing it as per user can cause issues with your backup.'''
 
[[File:cp5.jpg|600px]]
 
*Crashplan (Code42) will open and allow you to sign in.  Use the following credentials:
**Username: '''your netID'''
**Password: '''your IGB password'''
**Server Address: '''crashplan.igb.illinois.edu'''
 
[[File:cp6.jpg|600px]]
 
=== Linux ===
 
*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password
 
[[File:cp1.jpg|600px]]
 
*Click on "App Downloads" on the left.
 
[[File:cp2.jpg|600px|]]
 
*Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.
 
[[File:cp3.jpg|600px]]
 
*Save the file to your computer & extract the files from the folder
 
*In terminal navigate to the folder containing the extracted files
 
[[File:cp11.png|600px]]
 
*Run the install.sh file by typing: ./install.sh
 
[[File:cp12.png|600px]]
*Hit Enter to begin installation.
 
*Say yes/use recommendations throughout entire setup, a summary of choices will be displayed at the end
 
[[File:cp13.png|600px]]
 
*Answer "y" when asked if you want to start CrashPlanDesktop
 
[[File:cp14.png|600px]]
 
Once Crashplan opens, login using the following credentials:
**Username: '''your netID'''
**Password: '''your IGB password'''
**Server Address: '''crashplan.igb.illinois.edu'''
 
[[File:cp15.png|600px]]
 
*Computer will begin backing up your user directory


== Uninstalling ==
== Uninstalling ==

Revision as of 08:57, 18 April 2022

Getting Started

Software Installation

macOS

Windows

Uninstalling

macOS

  • Open the Finder
  • Press Command-Shift-G. The Go to Folder dialog box appears.
  • Paste this text into the dialog box: /Library/Application Support/CrashPlan/Uninstall.app
  • Press return
  • Double-click Uninstall
  • Follow the prompts to complete the uninstall process
  • After the uninstall process, restart the computer

Windows

  • Go to Control Panel->Program and Features
  • Uninstall Code42 Application

Troubleshooting

 Crashplan will not run on macOS Monterey. If you are using Crashplan on Monterey, you will need to uninstall using our directions above

Restarting

Unable to download app from the CrashPlan server

Retrieved from "https://help.igb.illinois.edu/index.php?title=Carbonite_Install&oldid=16191"