Carbonite Install: Difference between revisions

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== Getting Started ==
__TOC__
*Please read our backup policy [[https://help.igb.illinois.edu/Desktop_Backup_Policy | https://help.igb.illinois.edu/Desktop_Backup_Policy]]
= Getting Started =
*Email [mailto:help@igb.illinois.edu help@igb.illinois.edu] and request access to our Carbonite Backup System
* Please read our backup policy at [https://help.igb.illinois.edu/Desktop_Backup_Policy https://help.igb.illinois.edu/Desktop_Backup_Policy]
*Upon receiving confirmation that your account has been activated, you will receive an email which contains the links to download the Desktop Application, Actiation URL, and Activation Code.
* Email [mailto:help@igb.illinois.edu help@igb.illinois.edu] and request access to our Carbonite Backup System
* You will receive an email which contains the links to download the Desktop Application, Actiation URL, and Activation Code.
* Activation URL is '''carbonite.igb.illinois.edu'''
* Each device you want to back up, you will need a new email with a new Activation Code.  If you want to add another device, send us an email.


== Software Installation ==
= What is Backed Up =
* By default all files are backed up from all internal hard drives except for
** System/OS files - C:\Windows, C:\Program Files, /System, /Library. Full lists are available at
*** OS X - [https://support.carbonite.com/endpoint/articles/Mac-File-and-Folder-Types-Excluded-for-Endpoints https://support.carbonite.com/endpoint/articles/Mac-File-and-Folder-Types-Excluded-for-Endpoints]
*** Windows - [https://support.carbonite.com/articles/Pro-Windows-File-Locations-Excluded-from-Backup https://support.carbonite.com/articles/Pro-Windows-File-Locations-Excluded-from-Backup]
** Specifically excluded files types.  This consists of Audio, Video, and Virtual Machine files.  The full list is at [https://help.igb.illinois.edu/Desktop_Backup_Policy https://help.igb.illinois.edu/Desktop_Backup_Policy]
* Your backup data will be retained for a period of six months after your IGB account is closed.


=== macOS ===
= Software Installation =
{{mbox|text=Crashplan will not run on macOS Monterey}}


*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password
== macOS ==


[[File:cp1.jpg|600px]]
* After having requested a Carbonite account, you should have received this email:
* Your system administrator has designated you for endpoint protection. Follow the instructions below to start protecting your device.
[[File:carbw1.JPG|400px]]
* Download and install the Mac software
[[File:Carb-m-2.jpg|400px]]
* Click on the Carbonite icon in Applications, then enter in Activation Server URL: carbonite.igb.illinois.edu and Activation code from the email
[[File:Carb-m-3.jpg|400px]]
* Close the window after activation
[[File:Carb-m-4.jpg|400px]]
* Your computer is now being backed up
[[File:Carb-m-5.jpg|400px]]


*Click on "App Downloads" on the left.
==Windows==


[[File:cp2.jpg|600px|]]
* After having requested a Carbonite account, you should have received this email:
* Your system administrator has designated you for endpoint protection. Follow the instructions below to start protecting your device.
[[File:carbw1.JPG|400px]]
* Download and install the Windows software
[[File:carbw2.JPG|400px]]
* Click on the Carbonite icon in the Start Menu, then enter in Activation Server URL: carbonite.igb.illinois.edu and Activation code from the email
[[File:carbw4.JPG|400px]]
* Close the window after activation
[[File:carbw5.JPG|400px]]
* Your computer is now being backed up
[[File:carbw6.JPG|400px]]


*Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.
= Uninstalling =
* If you do not want a computer to be backed up anymore, the device needs to be disabled by send us an email at [mailto:help@igb.illinois.edu help@igb.illinois.edu].
* Then uninstall the software from your computer.
== macOS ==
* Please view this website: https://support.carbonite.com/articles/Personal-Pro-Mac-Manually-Uninstalling


[[File:cp3.jpg|600px]]
== Windows ==
 
*Launch the downloaded file.
 
*Select the installer.
 
[[File:cp7.png|600px]]
 
*Continue and Agree through the setup process (enter computer password when prompted).
*'''Make sure that you choose to install for "everyone".'''
 
[[File:CODE42-Mac3.png|600px]]
 
*Crashplan (Code42) will open and allow you to sign in.  Use the following credentials:
**Username: '''your netID'''
**Password: '''your IGB password'''
**Server Address: '''crashplan.igb.illinois.edu'''
 
[[File:cp8.png|600px]]
 
==== macOS 10.14 and Later ====
 
*macOS 10.14 requires you give Crashplan full disk access in order to backup. 
* A guide can be found at [https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data]
 
=== Windows 10/11 ===
 
*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password
 
[[File:cp1.jpg|600px]]
 
*Click on "App Downloads" on the left.
 
[[File:cp2.jpg|600px|]]
 
*Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.
 
[[File:cp3.jpg|600px]]
 
*Save the file to your computer & open it once download is complete.
 
*Continue through the setup process
*'''Make sure that you choose to install for "everyone".  Installing it as per user can cause issues with your backup.'''
 
[[File:cp5.jpg|600px]]
 
*Crashplan (Code42) will open and allow you to sign in.  Use the following credentials:
**Username: '''your netID'''
**Password: '''your IGB password'''
**Server Address: '''crashplan.igb.illinois.edu'''
 
[[File:cp6.jpg|600px]]
 
=== Linux ===
 
*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password
 
[[File:cp1.jpg|600px]]
 
*Click on "App Downloads" on the left.
 
[[File:cp2.jpg|600px|]]
 
*Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.
 
[[File:cp3.jpg|600px]]
 
*Save the file to your computer & extract the files from the folder
 
*In terminal navigate to the folder containing the extracted files
 
[[File:cp11.png|600px]]
 
*Run the install.sh file by typing: ./install.sh
 
[[File:cp12.png|600px]]
*Hit Enter to begin installation.
 
*Say yes/use recommendations throughout entire setup, a summary of choices will be displayed at the end
 
[[File:cp13.png|600px]]
 
*Answer "y" when asked if you want to start CrashPlanDesktop
 
[[File:cp14.png|600px]]
 
Once Crashplan opens, login using the following credentials:
**Username: '''your netID'''
**Password: '''your IGB password'''
**Server Address: '''crashplan.igb.illinois.edu'''
 
[[File:cp15.png|600px]]
 
*Computer will begin backing up your user directory
 
== Uninstalling ==
 
=== macOS ===
* Open the Finder
* Press Command-Shift-G. The Go to Folder dialog box appears.
* Paste this text into the dialog box: <code>/Library/Application Support/CrashPlan/Uninstall.app</code>
* Press return
* Double-click Uninstall
* Follow the prompts to complete the uninstall process
* After the uninstall process, restart the computer
 
=== Windows ===
* Go to Control Panel->Program and Features
* Go to Control Panel->Program and Features
* Uninstall Code42 Application
* Uninstall '''Carbonite Endpoint''' Application


== Troubleshooting ==
= References =
{{mbox|text=Crashplan will not run on macOS Monterey. If you are using Crashplan on Monterey, you will need to uninstall using our directions above}}
* User Guide - [https://support.carbonite.com/guides/Endpoint/User/EndpointUserGuide.pdf https://support.carbonite.com/guides/Endpoint/User/EndpointUserGuide.pdf]
=== Restarting ===
*If your Crashplan app is automatically restarting regularly, it might be because you need to increase the amount of memory that Crashplan is allowed to use.
*Please follow the guide at [https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups] on how to increase the memory usage.
=== Unable to download app from the CrashPlan server ===
*If you are unable to download the CrashPlan app from the server after login, you can find the download for your operating system at the following link under '''Installers for a single device'''
* [https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads]

Latest revision as of 14:38, 20 February 2025

Getting Started

  • Please read our backup policy at https://help.igb.illinois.edu/Desktop_Backup_Policy
  • Email help@igb.illinois.edu and request access to our Carbonite Backup System
  • You will receive an email which contains the links to download the Desktop Application, Actiation URL, and Activation Code.
  • Activation URL is carbonite.igb.illinois.edu
  • Each device you want to back up, you will need a new email with a new Activation Code. If you want to add another device, send us an email.

What is Backed Up

Software Installation

macOS

  • After having requested a Carbonite account, you should have received this email:
  • Your system administrator has designated you for endpoint protection. Follow the instructions below to start protecting your device.

  • Download and install the Mac software

  • Click on the Carbonite icon in Applications, then enter in Activation Server URL: carbonite.igb.illinois.edu and Activation code from the email

  • Close the window after activation

  • Your computer is now being backed up

Windows

  • After having requested a Carbonite account, you should have received this email:
  • Your system administrator has designated you for endpoint protection. Follow the instructions below to start protecting your device.

  • Download and install the Windows software

  • Click on the Carbonite icon in the Start Menu, then enter in Activation Server URL: carbonite.igb.illinois.edu and Activation code from the email

  • Close the window after activation

  • Your computer is now being backed up

Uninstalling

  • If you do not want a computer to be backed up anymore, the device needs to be disabled by send us an email at help@igb.illinois.edu.
  • Then uninstall the software from your computer.

macOS

Windows

  • Go to Control Panel->Program and Features
  • Uninstall Carbonite Endpoint Application

References

Retrieved from "https://help.igb.illinois.edu/index.php?title=Carbonite_Install&oldid=20013"