CrashPlan Installation: Difference between revisions

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== Getting Started ==
== Getting Started ==
*Please read our backup policy [[Desktop_Backup_Policy | here]]
*Please read our backup policy [[Desktop_Backup_Policy | here]]
*Email help@igb.illinois.edu and request access to our CrashPlan Backup System
*Email [mailto:help@igb.illinois.edu help@igb.illinois.edu] and request access to our CrashPlan Backup System
*Upon receiving confirmation that your account has been activated, proceed to CrashPlan installation.
*Upon receiving confirmation that your account has been activated, proceed to CrashPlan installation.


== Software Installation ==
== Software Installation ==


=== Mac OSX ===
=== macOS ===
{{mbox|text=Crashplan will not run on macOS Monterey}}


*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] to log in and download the backup client using your '''IGB username/password'''
*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password


*Click on "Administration"
[[File:cp1.jpg|600px]]
 
[[File:CODE42-1.PNG]]


*Click on "App Downloads" on the left.
*Click on "App Downloads" on the left.


[[File:CODE42-2.PNG|400px|thumb|none|Code42-2]]
[[File:cp2.jpg|600px|]]


*Locate the 5.4 version of your operating system and on the far right column under "Download Apps," click the arrow.
*Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.


[[File:CODE42-3.PNG|600px|thumb|none|Code 42-3]]
[[File:cp3.jpg|600px]]


*Launch the downloaded file.
*Launch the downloaded file.
[[File:CODE42-Mac.png|400px|thumb|none|Downloaded Mac file]]


*Select the installer.
*Select the installer.


[[File:CODE42-Mac2.png|400px|thumb|none|Installer]]
[[File:cp7.png|600px]]
 
*Continue and Agree through the setup process (enter computer password when prompted)
 
[[File:CODE42-Mac3.png|400px|thumb|none|Successful install]]


*CODE42 Version 5.4 window
*Continue and Agree through the setup process (enter computer password when prompted).
*'''Make sure that you choose to install for "everyone".'''


[[File:CODE42-Mac4.png|400px|thumb|none|CODE42 v. 5.4]]
[[File:CODE42-Mac3.png|600px]]


*In the next window, type in your NetID, IGB password, then copy and paste the server address below and click "Continue."
*Crashplan (Code42) will open and allow you to sign in.  Use the following credentials:
**Username: '''your IGB netid'''
**Username: '''your netID'''
**Password: '''your IGB password'''
**Password: '''your IGB password'''
**PROe Server Address: '''crashplan.igb.illinois.edu:4282'''
**Server Address: '''crashplan.igb.illinois.edu'''


[[File:CODE42-6.PNG|600px|thumb|none|log-in]]
[[File:cp8.png|600px]]


==== macOS 10.14 and Later ====


*macOS 10.14 requires you give Crashplan full disk access in order to backup. 
* A guide can be found at [https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data]


=== Windows 10/11 ===


*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password


 
[[File:cp1.jpg|600px]]
*By default CrashPlan will only backup your main drive.
*If you would like to backup more drives on your computer click on '''Change...''' and check the box next the secondary drive you would like to backup.
 
=== Windows ===
 
*Click this link to log in and download the backup client using your '''IGB username/password''' [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu]
 
*Click on "Administration"
 
[[File:CODE42-1.PNG|400px]]


*Click on "App Downloads" on the left.
*Click on "App Downloads" on the left.


[[File:CODE42-2.PNG|400px|thumb|none|Code42-2]]
[[File:cp2.jpg|600px|]]


*Locate the 5.4 version of your operating system and on the far right column under "Download Apps," click the arrow.
*Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.


[[File:CODE42-3.PNG|600px|thumb|none|Code42-3]]  
[[File:cp3.jpg|600px]]  


*Save the file to your computer & double-click to launch
*Save the file to your computer & open it once download is complete.
 
[[File:CODE42-4.PNG|400px]]


*Continue through the setup process
*Continue through the setup process
*'''Make sure that you choose to install for "everyone".  Installing it as per user can cause issues with your backup.'''


[[File:CODE42-5.PNG|400px]]
[[File:cp5.jpg|600px]]


*A new window will appear; '''sign in for existing account.'''
*Crashplan (Code42) will open and allow you to sign in. Use the following credentials:
*Type in your NetID, Password, then copy and paste the server address below and click "Continue"
**Username: '''your netID'''
**Username: '''your IGB netid'''
**Password: '''your IGB password'''
**Password: '''your IGB password'''
**Server Address: '''crashplan.igb.illinois.edu:4282'''
**Server Address: '''crashplan.igb.illinois.edu'''


*Backup will begin.
[[File:cp6.jpg|600px]]


=== Linux ===
=== Linux ===


*Click on the download link in the email you received
*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password


[[File:CP Linux 01.png|400px]]
[[File:cp1.jpg|600px]]


*Click Save File on the dialog box that appears
*Click on "App Downloads" on the left.


[[File:CP Linux 02.png|400px]]
[[File:cp2.jpg|600px|]]


*Double-Click on the download to open the .tgz file
*Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.


[[File:CP Linux 03.png|400px]]
[[File:cp3.jpg|600px]]  


*Extract the files to a folder of your choice on your computer
*Save the file to your computer & extract the files from the folder
 
[[File:CP Linux 04.png|400px]]


*In terminal navigate to the folder containing the extracted files
*In terminal navigate to the folder containing the extracted files


[[File:CP Linux 05.png|400px]]
[[File:cp11.png|600px]]


*Run the install.sh file by typing: ./install.sh
*Run the install.sh file by typing: ./install.sh


[[File:CP Linux 06.png|400px]]
[[File:cp12.png|600px]]
*Hit Enter to begin installation.


*Agree and read through the EULA
*Say yes/use recommendations throughout entire setup, a summary of choices will be displayed at the end


[[File:CP Linux 07.png|400px]]
[[File:cp13.png|600px]]


*Say yes/use recommendations throughout entire setup, a summary of choices will be displayed at the end
*Answer "y" when asked if you want to start CrashPlanDesktop


[[File:CP Linux 08.png|400px]]
[[File:cp14.png|600px]]


*Answer "y" when asked if you want to start CrasPlanDesktop
Once Crashplan opens, login using the following credentials:
**Username: '''your netID'''
**Password: '''your IGB password'''
**Server Address: '''crashplan.igb.illinois.edu'''


[[File:CP Linux 09.png|400px]]
[[File:cp15.png|600px]]


*A new window will appear, select '''Existing Account'''
*Computer will begin backing up your user directory


[[File:CP Linux 10.png|400px]]
== Uninstalling ==


*Type in your NetID, Password, then copy and paste the server address below and click sign in
=== macOS ===
**Username: '''your IGB netid'''
* Open the Finder
**Password: '''your IGB password'''
* Press Command-Shift-G. The Go to Folder dialog box appears.
**PROe Server Address: '''crashplan.igb.illinois.edu:4282'''
* Paste this text into the dialog box: <code>/Library/Application Support/CrashPlan/Uninstall.app</code>
* Press return
* Double-click Uninstall
* Follow the prompts to complete the uninstall process
* After the uninstall process, restart the computer


[[File:CP Linux 11.png|400px]]
=== Windows ===
 
* Go to Control Panel->Program and Features
*Computer will begin backing up your user directory
* Uninstall Code42 Application


[[File:CP Linux 12.png|400px]]
== Troubleshooting ==
{{mbox|text=Crashplan will not run on macOS Monterey. If you are using Crashplan on Monterey, you will need to uninstall using our directions above}}
=== Restarting ===
*If your Crashplan app is automatically restarting regularly, it might be because you need to increase the amount of memory that Crashplan is allowed to use.
*Please follow the guide at [https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups] on how to increase the memory usage.
=== Unable to download app from the CrashPlan server ===
*If you are unable to download the CrashPlan app from the server after login, you can find the download for your operating system at the following link under '''Installers for a single device'''
* [https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads]

Latest revision as of 13:19, 6 April 2022

Getting Started

  • Please read our backup policy here
  • Email help@igb.illinois.edu and request access to our CrashPlan Backup System
  • Upon receiving confirmation that your account has been activated, proceed to CrashPlan installation.

Software Installation

macOS

 Crashplan will not run on macOS Monterey

  • Click on "App Downloads" on the left.

  • Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.

  • Launch the downloaded file.
  • Select the installer.

  • Continue and Agree through the setup process (enter computer password when prompted).
  • Make sure that you choose to install for "everyone".

  • Crashplan (Code42) will open and allow you to sign in. Use the following credentials:
    • Username: your netID
    • Password: your IGB password
    • Server Address: crashplan.igb.illinois.edu

macOS 10.14 and Later

Windows 10/11

  • Click on "App Downloads" on the left.

  • Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.

  • Save the file to your computer & open it once download is complete.
  • Continue through the setup process
  • Make sure that you choose to install for "everyone". Installing it as per user can cause issues with your backup.

  • Crashplan (Code42) will open and allow you to sign in. Use the following credentials:
    • Username: your netID
    • Password: your IGB password
    • Server Address: crashplan.igb.illinois.edu

Linux

  • Click on "App Downloads" on the left.

  • Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.

  • Save the file to your computer & extract the files from the folder
  • In terminal navigate to the folder containing the extracted files

  • Run the install.sh file by typing: ./install.sh

  • Hit Enter to begin installation.
  • Say yes/use recommendations throughout entire setup, a summary of choices will be displayed at the end

  • Answer "y" when asked if you want to start CrashPlanDesktop

Once Crashplan opens, login using the following credentials:

    • Username: your netID
    • Password: your IGB password
    • Server Address: crashplan.igb.illinois.edu

  • Computer will begin backing up your user directory

Uninstalling

macOS

  • Open the Finder
  • Press Command-Shift-G. The Go to Folder dialog box appears.
  • Paste this text into the dialog box: /Library/Application Support/CrashPlan/Uninstall.app
  • Press return
  • Double-click Uninstall
  • Follow the prompts to complete the uninstall process
  • After the uninstall process, restart the computer

Windows

  • Go to Control Panel->Program and Features
  • Uninstall Code42 Application

Troubleshooting

 Crashplan will not run on macOS Monterey. If you are using Crashplan on Monterey, you will need to uninstall using our directions above

Restarting

Unable to download app from the CrashPlan server

Retrieved from "https://help.igb.illinois.edu/index.php?title=CrashPlan_Installation&oldid=16078"