Difference between revisions of "CrashPlan Installation"
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== Getting Started == | == Getting Started == | ||
− | *Please read our backup policy | + | *Please read our backup policy [[Desktop_Backup_Policy | here]] |
− | *Email help@igb.illinois.edu and request access to our CrashPlan Backup System | + | *Email [mailto:help@igb.illinois.edu help@igb.illinois.edu] and request access to our CrashPlan Backup System |
− | *Upon receiving confirmation that your account has been activated, proceed to | + | *Upon receiving confirmation that your account has been activated, proceed to CrashPlan installation. |
− | == | + | == Software Installation == |
− | + | === macOS === | |
+ | {{mbox|text=Crashplan will not run on macOS Monterey}} | ||
− | * | + | *Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password |
− | [[File: | + | [[File:cp1.jpg|600px]] |
*Click on "App Downloads" on the left. | *Click on "App Downloads" on the left. | ||
− | [[File: | + | [[File:cp2.jpg|600px|]] |
− | *Locate the | + | *Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow. |
− | [[File: | + | [[File:cp3.jpg|600px]] |
*Launch the downloaded file. | *Launch the downloaded file. | ||
− | |||
− | |||
*Select the installer. | *Select the installer. | ||
− | [[File: | + | [[File:cp7.png|600px]] |
− | |||
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− | * | + | *Continue and Agree through the setup process (enter computer password when prompted). |
+ | *'''Make sure that you choose to install for "everyone".''' | ||
− | [[File:CODE42- | + | [[File:CODE42-Mac3.png|600px]] |
− | * | + | *Crashplan (Code42) will open and allow you to sign in. Use the following credentials: |
− | **Username: '''your | + | **Username: '''your netID''' |
**Password: '''your IGB password''' | **Password: '''your IGB password''' | ||
− | ** | + | **Server Address: '''crashplan.igb.illinois.edu''' |
− | [[File: | + | [[File:cp8.png|600px]] |
+ | ==== macOS 10.14 and Later ==== | ||
+ | *macOS 10.14 requires you give Crashplan full disk access in order to backup. | ||
+ | * A guide can be found at [https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data] | ||
+ | === Windows 10/11 === | ||
+ | *Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password | ||
− | + | [[File:cp1.jpg|600px]] | |
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− | [[File: | ||
*Click on "App Downloads" on the left. | *Click on "App Downloads" on the left. | ||
− | [[File: | + | [[File:cp2.jpg|600px|]] |
− | |||
− | |||
− | + | *Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow. | |
− | + | [[File:cp3.jpg|600px]] | |
− | + | *Save the file to your computer & open it once download is complete. | |
*Continue through the setup process | *Continue through the setup process | ||
+ | *'''Make sure that you choose to install for "everyone". Installing it as per user can cause issues with your backup.''' | ||
− | [[File: | + | [[File:cp5.jpg|600px]] |
− | * | + | *Crashplan (Code42) will open and allow you to sign in. Use the following credentials: |
− | + | **Username: '''your netID''' | |
− | **Username: '''your | ||
**Password: '''your IGB password''' | **Password: '''your IGB password''' | ||
**Server Address: '''crashplan.igb.illinois.edu''' | **Server Address: '''crashplan.igb.illinois.edu''' | ||
− | [[File: | + | [[File:cp6.jpg|600px]] |
+ | === Linux === | ||
+ | *Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password | ||
− | + | [[File:cp1.jpg|600px]] | |
− | + | *Click on "App Downloads" on the left. | |
− | + | [[File:cp2.jpg|600px|]] | |
− | + | *Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow. | |
− | + | [[File:cp3.jpg|600px]] | |
− | + | *Save the file to your computer & extract the files from the folder | |
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− | * | ||
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*In terminal navigate to the folder containing the extracted files | *In terminal navigate to the folder containing the extracted files | ||
− | [[File: | + | [[File:cp11.png|600px]] |
*Run the install.sh file by typing: ./install.sh | *Run the install.sh file by typing: ./install.sh | ||
− | [[File: | + | [[File:cp12.png|600px]] |
+ | *Hit Enter to begin installation. | ||
− | * | + | *Say yes/use recommendations throughout entire setup, a summary of choices will be displayed at the end |
− | |||
− | |||
− | + | [[File:cp13.png|600px]] | |
− | + | *Answer "y" when asked if you want to start CrashPlanDesktop | |
− | + | [[File:cp14.png|600px]] | |
− | + | Once Crashplan opens, login using the following credentials: | |
+ | **Username: '''your netID''' | ||
+ | **Password: '''your IGB password''' | ||
+ | **Server Address: '''crashplan.igb.illinois.edu''' | ||
− | + | [[File:cp15.png|600px]] | |
− | + | *Computer will begin backing up your user directory | |
− | + | == Uninstalling == | |
− | |||
− | |||
− | |||
− | + | === macOS === | |
+ | * Open the Finder | ||
+ | * Press Command-Shift-G. The Go to Folder dialog box appears. | ||
+ | * Paste this text into the dialog box: <code>/Library/Application Support/CrashPlan/Uninstall.app</code> | ||
+ | * Press return | ||
+ | * Double-click Uninstall | ||
+ | * Follow the prompts to complete the uninstall process | ||
+ | * After the uninstall process, restart the computer | ||
− | * | + | === Windows === |
+ | * Go to Control Panel->Program and Features | ||
+ | * Uninstall Code42 Application | ||
− | [[ | + | == Troubleshooting == |
+ | {{mbox|text=Crashplan will not run on macOS Monterey. If you are using Crashplan on Monterey, you will need to uninstall using our directions above}} | ||
+ | === Restarting === | ||
+ | *If your Crashplan app is automatically restarting regularly, it might be because you need to increase the amount of memory that Crashplan is allowed to use. | ||
+ | *Please follow the guide at [https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups] on how to increase the memory usage. | ||
+ | === Unable to download app from the CrashPlan server === | ||
+ | *If you are unable to download the CrashPlan app from the server after login, you can find the download for your operating system at the following link under '''Installers for a single device''' | ||
+ | * [https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads] |
Latest revision as of 14:19, 6 April 2022
Contents
Getting Started[edit]
- Please read our backup policy here
- Email help@igb.illinois.edu and request access to our CrashPlan Backup System
- Upon receiving confirmation that your account has been activated, proceed to CrashPlan installation.
Software Installation[edit]
macOS[edit]
- Go to https://crashplan.igb.illinois.edu and login using your netID and IGB password
- Click on "App Downloads" on the left.
- Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.
- Launch the downloaded file.
- Select the installer.
- Continue and Agree through the setup process (enter computer password when prompted).
- Make sure that you choose to install for "everyone".
- Crashplan (Code42) will open and allow you to sign in. Use the following credentials:
- Username: your netID
- Password: your IGB password
- Server Address: crashplan.igb.illinois.edu
macOS 10.14 and Later[edit]
- macOS 10.14 requires you give Crashplan full disk access in order to backup.
- A guide can be found at https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data
Windows 10/11[edit]
- Go to https://crashplan.igb.illinois.edu and login using your netID and IGB password
- Click on "App Downloads" on the left.
- Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.
- Save the file to your computer & open it once download is complete.
- Continue through the setup process
- Make sure that you choose to install for "everyone". Installing it as per user can cause issues with your backup.
- Crashplan (Code42) will open and allow you to sign in. Use the following credentials:
- Username: your netID
- Password: your IGB password
- Server Address: crashplan.igb.illinois.edu
Linux[edit]
- Go to https://crashplan.igb.illinois.edu and login using your netID and IGB password
- Click on "App Downloads" on the left.
- Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.
- Save the file to your computer & extract the files from the folder
- In terminal navigate to the folder containing the extracted files
- Run the install.sh file by typing: ./install.sh
- Hit Enter to begin installation.
- Say yes/use recommendations throughout entire setup, a summary of choices will be displayed at the end
- Answer "y" when asked if you want to start CrashPlanDesktop
Once Crashplan opens, login using the following credentials:
- Username: your netID
- Password: your IGB password
- Server Address: crashplan.igb.illinois.edu
- Computer will begin backing up your user directory
Uninstalling[edit]
macOS[edit]
- Open the Finder
- Press Command-Shift-G. The Go to Folder dialog box appears.
- Paste this text into the dialog box:
/Library/Application Support/CrashPlan/Uninstall.app
- Press return
- Double-click Uninstall
- Follow the prompts to complete the uninstall process
- After the uninstall process, restart the computer
Windows[edit]
- Go to Control Panel->Program and Features
- Uninstall Code42 Application
Troubleshooting[edit]
Restarting[edit]
- If your Crashplan app is automatically restarting regularly, it might be because you need to increase the amount of memory that Crashplan is allowed to use.
- Please follow the guide at https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups on how to increase the memory usage.
Unable to download app from the CrashPlan server[edit]
- If you are unable to download the CrashPlan app from the server after login, you can find the download for your operating system at the following link under Installers for a single device
- https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads