Difference between revisions of "CrashPlan Installation"

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(Corrected macOS uninstall instructions)
 
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== Getting Started ==
 
== Getting Started ==
−
*Please read our backup policy at [[Desktop_Backup_Policy | here]]
+
*Please read our backup policy [[Desktop_Backup_Policy | here]]
−
*Email help@igb.illinois.edu and request access to our CrashPlan Backup System
+
*Email [mailto:help@igb.illinois.edu help@igb.illinois.edu] and request access to our CrashPlan Backup System
−
*Upon receiving confirmation that your account has been activated, proceed to crashplan installation.
+
*Upon receiving confirmation that your account has been activated, proceed to CrashPlan installation.
  
−
== Mac OSX ==
+
== Software Installation ==
  
−
*Click this link to log in and download the backup client using your '''IGB username/password''' [https://crashplan.igb.illinois.edu:4285 https://crashplan.igb.illinois.edu:4285]
+
=== macOS ===
 +
{{mbox|text=Crashplan will not run on macOS Monterey}}
  
−
*Click '''CrashPlan''' then select your operating system.
+
*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password
  
−
[[File:Crashplan download.png]]
+
[[File:cp1.jpg|600px]]
  
−
*Save the file to your computer
+
*Click on "App Downloads" on the left.
  
−
[[File:CP OSX 16.png]]
+
[[File:cp2.jpg|600px|]]
  
−
*Click on the downloaded file to launch the installer
+
*Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.
  
−
[[File:CP OSX 4.png]]
+
[[File:cp3.jpg|600px]]
  
−
*Double click on the mounted folder
+
*Launch the downloaded file.
  
−
[[File:CP OSX 5.png]]
+
*Select the installer.
  
−
*Select Install CrashPlan PROe
+
[[File:cp7.png|600px]]
  
−
[[File:CP OSX 6.png]]
+
*Continue and Agree through the setup process (enter computer password when prompted).
 +
*'''Make sure that you choose to install for "everyone".'''
  
−
*Continue and Agree through the setup process (enter computer password when prompted)
+
[[File:CODE42-Mac3.png|600px]]
  
−
[[File:CP OSX 11.png]]
+
*Crashplan (Code42) will open and allow you to sign in.  Use the following credentials:
−
 
+
**Username: '''your netID'''
−
*A new window will appear, select '''Existing Account'''
 
−
 
 
−
[[File:CP OSX 12.png]]
 
−
 
 
−
*Type in your NetID, Password, then copy and paste the server address bellow and click sign in
 
−
**Username: '''your IGB netid'''
 
 
**Password: '''your IGB password'''
 
**Password: '''your IGB password'''
−
**PROe Server Address: '''crashplan.igb.illinois.edu'''
+
**Server Address: '''crashplan.igb.illinois.edu'''
−
 
 
−
[[File:CP OSX 13.png]]
 
  
−
*Computer will begin backing up files in your User directory
+
[[File:cp8.png|600px]]
  
−
[[File:CP OSX 15.png]]
+
==== macOS 10.14 and Later ====
  
−
*By default CrashPlan will only backup your main drive.
+
*macOS 10.14 requires you give Crashplan full disk access in order to backup.
−
*If you would like to backup more drives on your computer click on '''Change...''' and check the box next the secondary drive you would like to backup.
+
* A guide can be found at [https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data https://support.code42.com/CrashPlan/6/Troubleshooting/macOS_Mojave_not_backing_up_files_with_personal_data]
  
−
== Windows ==
+
=== Windows 10/11 ===
  
−
*Click this link to log in and download the backup client using your '''IGB username/password''' [https://crashplan.igb.illinois.edu:4285 https://crashplan.igb.illinois.edu:4285]
+
*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password
  
−
*Click '''CrashPlan''' then select your operating system
+
[[File:cp1.jpg|600px]]
  
−
[[File:Crashplan download.png]]
+
*Click on "App Downloads" on the left.
  
−
*Save the file to your computer & Double Click to Launch
+
[[File:cp2.jpg|600px|]]
  
−
[[File:CP Windows 4.png]]
+
*Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.
  
−
*Continue and Agree through the setup process
+
[[File:cp3.jpg|600px]]
  
−
[[File:CP Windows 5.png]]
+
*Save the file to your computer & open it once download is complete.
  
−
*A new window will appear, select '''Existing Account'''
+
*Continue through the setup process
 +
*'''Make sure that you choose to install for "everyone".  Installing it as per user can cause issues with your backup.'''
  
−
[[File:CP Windows 6.png]]
+
[[File:cp5.jpg|600px]]
  
−
*Type in your NetID, Password, then copy and paste the server address bellow and click sign in:
+
*Crashplan (Code42) will open and allow you to sign in.  Use the following credentials:
−
**Username: '''your IGB netid'''
+
**Username: '''your netID'''
 
**Password: '''your IGB password'''
 
**Password: '''your IGB password'''
−
**PROe Server Address: '''crashplan.igb.illinois.edu'''
+
**Server Address: '''crashplan.igb.illinois.edu'''
−
 
 
−
[[File:CP Windows 7.png]]
 
−
 
 
−
*Computer will begin backing up files in your User directory
 
−
 
 
−
[[File:CP Windows 8.png]]
 
  
−
*By default CrashPlan will only backup your main drive.
+
[[File:cp6.jpg|600px]]
−
*If you would like to backup more drives on your computer click on '''Change...''' and check the box next the secondary drive you would like to backup.
 
  
−
== Linux ==
+
=== Linux ===
  
−
*Click on the download link in the email you received
+
*Go to [https://crashplan.igb.illinois.edu https://crashplan.igb.illinois.edu] and login using your netID and IGB password
  
−
[[File:CP Linux 01.png]]
+
[[File:cp1.jpg|600px]]
  
−
*Click Save File on the dialog box that appears
+
*Click on "App Downloads" on the left.
  
−
[[File:CP Linux 02.png]]
+
[[File:cp2.jpg|600px|]]
  
−
*Double-Click on the download to open the .tgz file
+
*Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.
  
−
[[File:CP Linux 03.png]]
+
[[File:cp3.jpg|600px]]  
  
−
*Extract the files to a folder of your choice on your computer
+
*Save the file to your computer & extract the files from the folder
−
 
 
−
[[File:CP Linux 04.png]]
 
  
 
*In terminal navigate to the folder containing the extracted files
 
*In terminal navigate to the folder containing the extracted files
  
−
[[File:CP Linux 05.png]]
+
[[File:cp11.png|600px]]
  
 
*Run the install.sh file by typing: ./install.sh
 
*Run the install.sh file by typing: ./install.sh
  
−
[[File:CP Linux 06.png]]
+
[[File:cp12.png|600px]]
 +
*Hit Enter to begin installation.
  
−
*Agree and read through the EULA
+
*Say yes/use recommendations throughout entire setup, a summary of choices will be displayed at the end
  
−
[[File:CP Linux 07.png]]
+
[[File:cp13.png|600px]]
  
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*Say yes/use recommendations throughout entire setup, a summary of choices will be displayed at the end
+
*Answer "y" when asked if you want to start CrashPlanDesktop
  
−
[[File:CP Linux 08.png]]
+
[[File:cp14.png|600px]]
  
−
*Answer "y" when asked if you want to start CrasPlanDesktop
+
Once Crashplan opens, login using the following credentials:
 +
**Username: '''your netID'''
 +
**Password: '''your IGB password'''
 +
**Server Address: '''crashplan.igb.illinois.edu'''
  
−
[[File:CP Linux 09.png]]
+
[[File:cp15.png|600px]]
  
−
*A new window will appear, select '''Existing Account'''
+
*Computer will begin backing up your user directory
  
−
[[File:CP Linux 10.png]]
+
== Uninstalling ==
  
−
*Type in your NetID, Password, then copy and paste the server address bellow and click sign in
+
=== macOS ===
−
**Username: '''your IGB netid'''
+
* Open the Finder
−
**Password: '''your IGB password'''
+
* Press Command-Shift-G. The Go to Folder dialog box appears.
−
**PROe Server Address: '''crashplan.igb.illinois.edu'''
+
* Paste this text into the dialog box: <code>/Library/Application Support/CrashPlan/Uninstall.app</code>
 +
* Press return
 +
* Double-click Uninstall
 +
* Follow the prompts to complete the uninstall process
 +
* After the uninstall process, restart the computer
  
−
[[File:CP Linux 11.png]]
+
=== Windows ===
−
 
+
* Go to Control Panel->Program and Features
−
*Computer will begin backing up your user directory
+
* Uninstall Code42 Application
  
−
[[File:CP Linux 12.png]]
+
== Troubleshooting ==
 +
{{mbox|text=Crashplan will not run on macOS Monterey. If you are using Crashplan on Monterey, you will need to uninstall using our directions above}}
 +
=== Restarting ===
 +
*If your Crashplan app is automatically restarting regularly, it might be because you need to increase the amount of memory that Crashplan is allowed to use.
 +
*Please follow the guide at [https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups https://support.code42.com/CrashPlan/6/Troubleshooting/Adjust_Code42_app_settings_for_memory_usage_with_large_backups] on how to increase the memory usage.
 +
=== Unable to download app from the CrashPlan server ===
 +
*If you are unable to download the CrashPlan app from the server after login, you can find the download for your operating system at the following link under '''Installers for a single device'''
 +
* [https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads https://support.code42.com/Administrator/6/Planning_and_installing/Code42_server_and_app_downloads]

Latest revision as of 13:19, 6 April 2022

Getting Started[edit]

  • Please read our backup policy here
  • Email help@igb.illinois.edu and request access to our CrashPlan Backup System
  • Upon receiving confirmation that your account has been activated, proceed to CrashPlan installation.

Software Installation[edit]

macOS[edit]

Information icon4.svg
 Crashplan will not run on macOS Monterey

Cp1.jpg

  • Click on "App Downloads" on the left.

Cp2.jpg

  • Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.

Cp3.jpg

  • Launch the downloaded file.
  • Select the installer.

Cp7.png

  • Continue and Agree through the setup process (enter computer password when prompted).
  • Make sure that you choose to install for "everyone".

CODE42-Mac3.png

  • Crashplan (Code42) will open and allow you to sign in. Use the following credentials:
    • Username: your netID
    • Password: your IGB password
    • Server Address: crashplan.igb.illinois.edu

Cp8.png

macOS 10.14 and Later[edit]

Windows 10/11[edit]

Cp1.jpg

  • Click on "App Downloads" on the left.

Cp2.jpg

  • Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.

Cp3.jpg

  • Save the file to your computer & open it once download is complete.
  • Continue through the setup process
  • Make sure that you choose to install for "everyone". Installing it as per user can cause issues with your backup.

Cp5.jpg

  • Crashplan (Code42) will open and allow you to sign in. Use the following credentials:
    • Username: your netID
    • Password: your IGB password
    • Server Address: crashplan.igb.illinois.edu

Cp6.jpg

Linux[edit]

Cp1.jpg

  • Click on "App Downloads" on the left.

Cp2.jpg

  • Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.

Cp3.jpg

  • Save the file to your computer & extract the files from the folder
  • In terminal navigate to the folder containing the extracted files

Cp11.png

  • Run the install.sh file by typing: ./install.sh

Cp12.png

  • Hit Enter to begin installation.
  • Say yes/use recommendations throughout entire setup, a summary of choices will be displayed at the end

Cp13.png

  • Answer "y" when asked if you want to start CrashPlanDesktop

Cp14.png

Once Crashplan opens, login using the following credentials:

    • Username: your netID
    • Password: your IGB password
    • Server Address: crashplan.igb.illinois.edu

Cp15.png

  • Computer will begin backing up your user directory

Uninstalling[edit]

macOS[edit]

  • Open the Finder
  • Press Command-Shift-G. The Go to Folder dialog box appears.
  • Paste this text into the dialog box: /Library/Application Support/CrashPlan/Uninstall.app
  • Press return
  • Double-click Uninstall
  • Follow the prompts to complete the uninstall process
  • After the uninstall process, restart the computer

Windows[edit]

  • Go to Control Panel->Program and Features
  • Uninstall Code42 Application

Troubleshooting[edit]

Information icon4.svg
 Crashplan will not run on macOS Monterey. If you are using Crashplan on Monterey, you will need to uninstall using our directions above

Restarting[edit]

Unable to download app from the CrashPlan server[edit]

Retrieved from "https://help.igb.illinois.edu/index.php?title=CrashPlan_Installation&oldid=16078"