CrashPlan Installation

From Carl R. Woese Institute for Genomic Biology - University of Illinois Urbana-Champaign
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Getting Started[edit]

  • Please read our backup policy here
  • Email help@igb.illinois.edu and request access to our CrashPlan Backup System
  • Upon receiving confirmation that your account has been activated, proceed to CrashPlan installation.

Software Installation[edit]

macOS[edit]

Cp1.jpg

  • Click on "App Downloads" on the left.

Cp2.jpg

  • Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.

Cp3.jpg

  • Launch the downloaded file.
  • Select the installer.

Cp7.png

  • Continue and Agree through the setup process (enter computer password when prompted).
  • Make sure that you choose to install for "everyone".

CODE42-Mac3.png

  • Crashplan (Code42) will open and allow you to sign in. Use the following credentials:
    • Username: your netID
    • Password: your IGB password
    • Server Address: crashplan.igb.illinois.edu

Cp8.png

macOS 10.14 and Later[edit]

Windows 10/11[edit]

Cp1.jpg

  • Click on "App Downloads" on the left.

Cp2.jpg

  • Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.

Cp3.jpg

  • Save the file to your computer & open it once download is complete.
  • Continue through the setup process
  • Make sure that you choose to install for "everyone". Installing it as per user can cause issues with your backup.

Cp5.jpg

  • Crashplan (Code42) will open and allow you to sign in. Use the following credentials:
    • Username: your netID
    • Password: your IGB password
    • Server Address: crashplan.igb.illinois.edu

Cp6.jpg

Linux[edit]

Cp1.jpg

  • Click on "App Downloads" on the left.

Cp2.jpg

  • Locate the latest version for your operating system and on the far right column under "Download Apps," click the arrow.

Cp3.jpg

  • Save the file to your computer & extract the files from the folder
  • In terminal navigate to the folder containing the extracted files

Cp11.png

  • Run the install.sh file by typing: ./install.sh

Cp12.png

  • Hit Enter to begin installation.
  • Say yes/use recommendations throughout entire setup, a summary of choices will be displayed at the end

Cp13.png

  • Answer "y" when asked if you want to start CrashPlanDesktop

Cp14.png

Once Crashplan opens, login using the following credentials:

    • Username: your netID
    • Password: your IGB password
    • Server Address: crashplan.igb.illinois.edu

Cp15.png

  • Computer will begin backing up your user directory

Uninstalling[edit]

macOS[edit]

  • Open the Finder
  • Press Command-Shift-G. The Go to Folder dialog box appears.
  • Paste this text into the dialog box: /Library/Application Support/CrashPlan/Uninstall.app
  • Press return
  • Double-click Uninstall
  • Follow the prompts to complete the uninstall process
  • After the uninstall process, restart the computer

Windows[edit]

  • Go to Control Panel->Program and Features
  • Uninstall Code42 Application

Troubleshooting[edit]

Restarting[edit]

Unable to download app from the CrashPlan server[edit]