Difference between revisions of "Computer Network Resource Group"

Latest revision as of 10:03, 14 December 2023

To get the best assistance, please email the CNRG helpdesk (help@igb.illinois.edu) or if your computer is unavailable, call 217-333-4854. This will allow us to solve as many issues as possible in the most expedient manner.

The Computer and Network Resource Group (CNRG) at the Carl R Woese Institute for Genomic Biology (IGB) advances research through innovative IT solutions. We provide leadership and expertise in research computing, offering advanced server and HPC cluster infrastructure for Genomic, AI, and imaging computing. Additionally, we deliver exceptional desktop computing and audio-visual technologies and services, ensuring our users' daily IT needs are met while they focus on research. At CNRG, we are passionate about supporting research excellence through optimal technology use.

All IGB Members are strongly encouraged to switch to IllinoisNet and offer IllinoisNet_Guest for visitors. Please use this link as helpful reference for connecting to IllinoisNet and IllinoisNet_Guest: https://answers.illinois.edu/illinois/page.php?id=90275
Please contact CNRG for further assistance.

Remote Computing
Remote Desktop Home Computer Tips
IGB	File Sharing
CNRG Staff IGB Contacts IGB Password Change Form Recommended Equipment	File Server Policy File Server Access Core Server Access Box/Box Sync
Policies
Account Policy Network Policy Software Policy Desktop Backup Policy	File Server Policy Web Server Policy Telephone Policy System Hosting Policy
IGB E-mail	Desktop Backup
Webmail E-Mail Setup Vacation Message Spam Filtering	Desktop Backup Policy Desktop Backup Setup
Biocluster	Video/Audio Conferencing
Biocluster Homepage Biocluster User Guide Request Biocluster Account SLURM Script Generator Bioarchive Guide Request Bioarchive Account	IGB Conference Rooms Information Video Recording Conference Calls
Networking	Calendar
Network Policy Network Activation Form Find Hardware (Mac) Address Wi-Fi Help Portal	Outlook Calendar
607 Classroom	Microsoft Teams
Reserve Classroom Classroom Information	Request New Number/Make Changes to Existing Number Your Microsoft Teams Information E911 Acknowledgement Form
Printing and Scanning	Generic Guides
Poster Printer Service Poster Printing FAQ Printer Setup Printer Repair Form Network Scanning	Xserver Setup Grant Info Globus Activating Windows or Office VM Pricing and Policies
Biotech	UIUC/Technology Services
Genemapper Guide Genemapper Access Form Biotech Calendar Schedule Biotech File Server Access FCS Express Access Sequencher Single Cell Scheduler Instructions	Technology Services Homepage Change UIUC Passwords Adobe Creative Cloud Virtual Private Network (VPN) UIUC Email Webstore UOFI Current System Status Forwarding @illinois.edu Email

@@ Line 1: / Line 1: @@
-'''Carl R. Woese Institute for Genomic Biology'''
+'''To get the best assistance, please email the CNRG helpdesk (help@igb.illinois.edu) or if your computer is unavailable, call 217-333-4854. This will allow us to solve as many issues as possible in the most expedient manner.'''
-University of Illinois at Urbana-Champaign
-W. Gregory Dr.
-Urbana, IL 61801
-The Computer and Network Resource Group facilitates computer usage at the IGB by providing personal assistance coupled with user instruction. We provide several FAQ (Frequently Asked Question) pages to help users address many common problems and questions.
+The Computer and Network Resource Group (CNRG) at the Carl R Woese Institute for Genomic Biology (IGB) advances research through innovative IT solutions. We provide leadership and expertise in research computing, offering advanced server and HPC cluster infrastructure for Genomic, AI, and imaging computing. Additionally, we deliver exceptional desktop computing and audio-visual technologies and services, ensuring our users' daily IT needs are met while they focus on research. At CNRG, we are passionate about supporting research excellence through optimal technology use.
-'''For computer problems and questions: [mailto:help@igb.illinois.edu help@igb.illinois.edu]'''
+{{MBox|text=All IGB Members are strongly encouraged to switch to IllinoisNet and offer IllinoisNet_Guest for visitors. Please use this link as helpful reference for connecting to IllinoisNet and IllinoisNet_Guest: https://answers.illinois.edu/illinois/page.php?id=90275<br/>Please contact CNRG for further assistance.}}
-''(For <span style="color: red;" data-mce-style="color: red;">urgent</span> problems call 217-333-4854, otherwise please contact us by e-mail if possible)''
 <p>
 </p>
 {| class='wikitable' style="margin: 0 auto" border="1" cellspacing="1" cellpadding="1"
+|-
+! colspan="2"|Remote Computing
+|- style="vertical-align:top"
+||
+<div><ul><li>[[Remote Desktop]]</li>
+<li>[[Home Computer Tips]]</li>
 |-
 ! scope="col"|IGB<br class="single_linebreak" />
-! scope="col"|File Server<br class="single_linebreak" />
+! scope="col"|File Sharing<br class="single_linebreak" />
 |- style="vertical-align:top"
 ||
-<div><ul><li>[[CNRG Staff]]</li><li>[https://illinoisauth.igb.illinois.edu/password/ Password Change Form]</li></ul></div>
+<div><ul><li>[[CNRG Staff]]</li><li>[[IGB Contacts]]</li><li>[https://illinoisauth.igb.illinois.edu/password/ IGB Password Change Form]</li>
+<li>[[Recommended Equipment]]</li>
+</ul></div>
 ||
-<ul><li>[[File Server Policy]]</li><li>[[File Server Access]]</li></ul>
+<ul><li>[[File Server Policy]]</li><li>[[File Server Access]]</li><li>[[Core Server Access]]</li><li>[[Box.Net|Box/Box Sync]]</li></ul>
 |- style="vertical-align:top"
 ! colspan="2"|Policies
 |-
-| style="cellpadding='0'"|<ul><li>[[Network Policy]]</li><li>[[Software Policy]]</li><li>[[Desktop Backup Policy]]</li></ul>
+| style="cellpadding='0'"|<ul><li>[[Account Policy]]</li><li>[[Network Policy]]</li><li>[[Software Policy]]</li><li>[[Desktop Backup Policy]]</li></ul>
 | style="cellpadding='0'"|<ul><li>[[File Server Policy]]</li><li>[[Web Server Policy]]</li><li>[[Telephone Policy]]</li><li>[[System Hosting Policy]]</li></ul>
@@ Line 35: / Line 39: @@
 ||
-<ul><li>[[Desktop Backup Policy]]</li><li>[[CrashPlan Installation|Desktop Backup Setup]]</li></ul>
+<ul><li>[[Desktop Backup Policy]]</li><li>[[Carbonite Install|Desktop Backup Setup]]</li></ul>
 |- style="vertical-align:top"
@@ Line 42: / Line 46: @@
 |- style="vertical-align:top"
 ||
-<ul><li>[http://biocluster2.igb.illinois.edu Biocluster Homepage]</li><li>[[Biocluster2| Biocluster User Guide]]</li><li>[http://www.igb.illinois.edu/content/biocluster-account-form Request Account]</li><li>[http://www-app2.igb.illinois.edu/tools/slurm/ SLURM Script Generator]</li><li>[[Active Archive | Active Archive Guide]]</li></ul>
+<ul><li>[http://biocluster.igb.illinois.edu Biocluster Homepage]</li><li>[[Biocluster| Biocluster User Guide]]</li><li>[http://www.igb.illinois.edu/content/biocluster-account-form Request Biocluster Account]</li><li>[http://www-app2.igb.illinois.edu/tools/slurm/ SLURM Script Generator]</li><li>[[Using Bioarchive | Bioarchive Guide]]</li><li>[https://www.igb.illinois.edu/webform/archive_bucket_request_form Request Bioarchive Account]</li></ul>
 ||
-<ul><li>[[Conference Rooms| IGB Conference Rooms Information]]</li><li>[[Video Recording]]</li><li>[[Conference Calls]]</li><li>[http://uc.illinois.edu/webscheduler Lync Web Scheduler]</li></ul>
+<ul><li>[[Conference Rooms| IGB Conference Rooms Information]]</li><li>[[Video Recording]]</li><li>[[Conference Calls]]</li><li></ul>
 |- style="vertical-align:top"
@@ Line 51: / Line 55: @@
 |- style="vertical-align:top"
 ||
-<ul><li>[[Network Policy]]</li><li>[http://www.igb.illinois.edu/network-activation-form Network Activation Form]</li><li>[[Hardware Address|Find Hardware (Mac) Address]]</li><li>[[Wireless Internet]]</li></ul>
+<ul><li>[[Network Policy]]</li><li>[http://www.igb.illinois.edu/network-activation-form Network Activation Form]</li><li>[[Hardware Address|Find Hardware (Mac) Address]]</li><li>[https://answers.illinois.edu/illinois/page.php?id=90275 Wi-Fi Help Portal]</li></ul>
 ||
@@ Line 58: / Line 62: @@
 |- style="vertical-align:top"
 !|607 Classroom<br class="single_linebreak" />
-!|Skype for Business / Lync<br class="single_linebreak" />
+!|Microsoft Teams<br class="single_linebreak" />
 |- style="vertical-align:top"
 ||
@@ Line 64: / Line 68: @@
 ||
-<ul><li>[https://www.igb.illinois.edu/telephone_account Request New Number/Make Changes to Existing Number]</li><li>[http://uc.illinois.edu/myuc Your Lync/Skype for Business Information]</li><li>[https://dialin.uillinois.edu/ Change Lync/Skype for Business Pin]</li><li>[http://uc.illinois.edu/e911acknowledge E911 Acknowledgement Form]</li></ul>
+<ul><li>[https://www.igb.illinois.edu/telephone_account Request New Number/Make Changes to Existing Number]</li><li>[http://uc.illinois.edu/myuc Your Microsoft Teams Information]</li><li>[http://uc.illinois.edu/e911acknowledge E911 Acknowledgement Form]</li></ul>
 |- style="vertical-align:top"
@@ Line 71: / Line 75: @@
 |- style="vertical-align:top"
 ||
-<ul><li>[http://www-app.igb.illinois.edu/posterprinter/ Poster Printer Service]</li><li>[[Printer Setup]]</li><li>[http://illiniunion.illinois.edu/techzone/RepairForm.aspx Printer Repair Form]</li><li>[[Network Scanning]]</li><li>[[Patent Safe|Setup Patent Safe Printer]]</li></ul>
+<ul><li>[http://www-app.igb.illinois.edu/posterprinter/ Poster Printer Service]</li><li>[[Poster Printing FAQ]]</li><li>[[Printer Setup]]</li><li>[http://illiniunion.illinois.edu/techzone/RepairForm.aspx Printer Repair Form]</li><li>[[Network Scanning]]</li></ul>
 ||
-<ul><li>[[Xserver Setup]]</li><li>[[Box.Net]]</li><li>[[Grant Info]]</li><li>[[Globus]]</li><li>[[Activating Windows or Office]]</li></ul>
+<ul><li>[[Xserver Setup]]</li><li>[[Grant Info]]</li><li>[[Globus]]</li><li>[[Activating Windows or Office]]</li><li>[[VM Pricing and Policies]]</li></ul>
 |- style="vertical-align:top"
@@ Line 80: / Line 84: @@
 |- style="vertical-align:top"
 ||
-<ul><li>[[Genemapper|Genemapper Guide]]</li><li>[http://www.biotech.illinois.edu/form/biotech-genemapper-access-form Genemapper Access Form]</li><li>[http://www-app.igb.illinois.edu/biotech_schedule/ Biotech Calendar Schedule]</li><li>[[FCS Express Access]]</li><li>[[Sequencher]]</li></ul>
+<ul><li>[[Genemapper|Genemapper Guide]]</li><li>[http://www.biotech.illinois.edu/form/biotech-genemapper-access-form Genemapper Access Form]</li><li>[http://www-app.igb.illinois.edu/biotech_schedule/ Biotech Calendar Schedule]</li><li>[[Biotech File Server Access]]</li><li>[[FCS Express Access]]</li><li>[[Sequencher]]</li><li>[[Single Cell Scheduler|Single Cell Scheduler Instructions]]</ul>
 ||
-<ul><li>[http://techservices.illinois.edu/ Technology Services Homepage]</li><li>[http://go.illinois.edu/password Change UIUC Passwords]</li><li>[http://techservices.illinois.edu/services/virtual-private-networking-vpn/download-and-set-up-the-vpn-client Virtual Private Network (VPN)]</li><li>[http://techservices.illinois.edu/services/email UIUC Email]</li><li>[http://webstore.illinois.edu Webstore]</li><li>[https://status.illinois.edu/SystemStatus/jsp/current_events.jsp UOFI Current System Status]</li><li>[https://ede.cites.uiuc.edu/ede.cgi Forwarding @illinois.edu Email]</li></ul>
+<ul><li>[http://techservices.illinois.edu/ Technology Services Homepage]</li><li>[http://go.illinois.edu/password Change UIUC Passwords]</li><li>
+[https://answers.uillinois.edu/page.php?id=75343 Adobe Creative Cloud]</li><li>
+[http://techservices.illinois.edu/services/virtual-private-networking-vpn/download-and-set-up-the-vpn-client Virtual Private Network (VPN)]</li><li>[http://techservices.illinois.edu/services/email UIUC Email]</li><li>[http://webstore.illinois.edu Webstore]</li><li>[https://status.illinois.edu UOFI Current System Status]</li><li>[https://ede.cites.uiuc.edu/ede.cgi Forwarding @illinois.edu Email]</li></ul>
 |}
@@ Line 89: / Line 95: @@
 </p>
-{| class='wikitable' style="margin: 0 auto" border="1" cellspacing="1" cellpadding="1"
-|-
-! colspan="2" scope="col"|Contacts
-|-
-||[mailto:facilities@igb.illinois.edu facilities@igb.illinois.edu]<br class="single_linebreak" />
-||Contact the facilities group regarding room scheduling or a facilities problem.<br class="single_linebreak" />
-|-
-||[mailto:help@igb.illinois.edu help@igb.illinois.edu]<br class="single_linebreak" />
-||Contact CNRG regarding a computer question.<br class="single_linebreak" />
-|-
-||[mailto:pcard@igb.illinois.edu pcard@igb.illinois.edu]<br class="single_linebreak" />
-||Notify business office about Pcard orders placed, or inquire about a PCard.<br class="single_linebreak" />
-|-
-||[mailto:purchasing@igb.illinois.edu purchasing@igb.illinois.edu]<br class="single_linebreak" />
-||Purchase order information or status.<br class="single_linebreak" />
-|-
-||[mailto:telecom@igb.illinois.edu telecom@igb.illinois.edu]<br class="single_linebreak" />
-||Ask questions about phone lines,the IGB network or request new network lines.<br class="single_linebreak" />
-|}

Difference between revisions of "Computer Network Resource Group"

Latest revision as of 10:03, 14 December 2023

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