Difference between revisions of "Computer Network Resource Group"

Revision as of 06:54, 3 November 2022

To get the best assistance, please email the CNRG helpdesk (help@igb.illinois.edu) or if your computer is unavailable, call 333-4854. This will allow us to solve as many issues as possible in the most expedient manner.

Carl R. Woese Institute for Genomic Biology University of Illinois at Urbana-Champaign 1206 W. Gregory Dr. Urbana, IL 61801

The Computer and Network Resource Group facilitates computer usage at the IGB by providing personal assistance coupled with user instruction. We provide several FAQ (Frequently Asked Question) pages to help users address many common problems and questions.

For computer problems and questions: help@igb.illinois.edu

(For urgent problems call 217-333-4854, otherwise please contact us by e-mail if possible)

Remote Computing
Remote Desktop Home Computer Tips
IGB	File Sharing
CNRG Staff IGB Contacts IGB Password Change Form Recommended Equipment	File Server Policy File Server Access Core Server Access Box/Box Sync
Policies
Account Policy Network Policy Software Policy Desktop Backup Policy	File Server Policy Web Server Policy Telephone Policy System Hosting Policy
IGB E-mail	Desktop Backup
Webmail E-Mail Setup Vacation Message Spam Filtering	Desktop Backup Policy Desktop Backup Setup
Biocluster	Video/Audio Conferencing
Biocluster Homepage Biocluster User Guide Request Biocluster Account SLURM Script Generator Bioarchive Guide Request Bioarchive Account	IGB Conference Rooms Information Video Recording Conference Calls Skype For Business Web Scheduler
Networking	Calendar
Network Policy Network Activation Form Find Hardware (Mac) Address Wireless Internet	Outlook Calendar
607 Classroom	Skype for Business / Lync
Reserve Classroom Classroom Information	Request New Number/Make Changes to Existing Number Your Lync/Skype for Business Information Change Lync/Skype for Business Pin E911 Acknowledgement Form
Printing and Scanning	Generic Guides
Poster Printer Service Poster Printing FAQ Printer Setup Printer Repair Form Network Scanning	Xserver Setup Grant Info Globus Activating Windows or Office VM Pricing and Policies
Biotech	UIUC/Technology Services
Genemapper Guide Genemapper Access Form Biotech Calendar Schedule Biotech File Server Access FCS Express Access Sequencher Single Cell Scheduler Instructions	Technology Services Homepage Change UIUC Passwords Adobe Creative Cloud Virtual Private Network (VPN) UIUC Email Webstore UOFI Current System Status Forwarding @illinois.edu Email

@@ Line 1: / Line 1: @@
+'''To get the best assistance, please email the CNRG helpdesk (help@igb.illinois.edu) or if your computer is unavailable, call 333-4854. This will allow us to solve as many issues as possible in the most expedient manner.'''
 '''Carl R. Woese Institute for Genomic Biology'''
 University of Illinois at Urbana-Champaign
@@ Line 10: / Line 12: @@
 ''(For <span style="color: red;" data-mce-style="color: red;">urgent</span> problems call 217-333-4854, otherwise please contact us by e-mail if possible)''
-{| style="margin: 0 auto" border="1" cellspacing="1" cellpadding="1"
+<p>
+</p>
+{| class='wikitable' style="margin: 0 auto" border="1" cellspacing="1" cellpadding="1"
+|-
+! colspan="2"|Remote Computing
+|- style="vertical-align:top"
+||
+<div><ul><li>[[Remote Desktop]]</li>
+<li>[[Home Computer Tips]]</li>
 |-
-! scope="col"|IGB<brclass="single_linebreak">
+! scope="col"|IGB<br class="single_linebreak" />
-! scope="col"|File Server<brclass="single_linebreak">
+! scope="col"|File Sharing<br class="single_linebreak" />
 |- style="vertical-align:top"
 ||
-<div><ul><li>[[CNRG Staff]]</li><li>[https://illinoisauth.igb.illinois.edu/password/ Password Change Form]</li>
+<div><ul><li>[[CNRG Staff]]</li><li>[[IGB Contacts]]</li><li>[https://illinoisauth.igb.illinois.edu/password/ IGB Password Change Form]</li>
-<li>[[Remote Desktop]]</li>
+<li>[[Recommended Equipment]]</li>
 </ul></div>
 ||
+<ul><li>[[File Server Policy]]</li><li>[[File Server Access]]</li><li>[[Core Server Access]]</li><li>[[Box.Net|Box/Box Sync]]</li></ul>
-<ul><li>[[File Server Policy]]</li><li>[[File Server Access]]</li><li>[[Core Server Access]]</li></ul>
 |- style="vertical-align:top"
 ! colspan="2"|Policies
 |-
-| style="cellpadding='0'"|<ul><li>[[Network Policy]]</li><li>[[Software Policy]]</li><li>[[Desktop Backup Policy]]</li></ul>
+| style="cellpadding='0'"|<ul><li>[[Account Policy]]</li><li>[[Network Policy]]</li><li>[[Software Policy]]</li><li>[[Desktop Backup Policy]]</li></ul>
 | style="cellpadding='0'"|<ul><li>[[File Server Policy]]</li><li>[[Web Server Policy]]</li><li>[[Telephone Policy]]</li><li>[[System Hosting Policy]]</li></ul>
 |- style="vertical-align:top"
-!|IGB E-mail<brclass="single_linebreak">
+!|IGB E-mail<br class="single_linebreak" />
-!|Desktop Backup<brclass="single_linebreak">
+!|Desktop Backup<br class="single_linebreak" />
 |- style="vertical-align:top"
 ||
 <ul><li>[https://mail.igb.illinois.edu Webmail]</li><li>[[Mail Setup|E-Mail Setup]]</li><li>[[Vacation Message]]</li><li>[[Spam Filtering]]</li></ul>
 ||
+<ul><li>[[Desktop Backup Policy]]</li><li>[[Carbonite Install|Desktop Backup Setup]]</li></ul>
-<ul><li>[[Desktop Backup Policy]]</li><li>[[CrashPlan Installation|Desktop Backup Setup]]</li></ul>
 |- style="vertical-align:top"
-!|Biocluster<brclass="single_linebreak">
+!|Biocluster<br class="single_linebreak" />
-!|Video/Audio Conferencing<brclass="single_linebreak">
+!|Video/Audio Conferencing<br class="single_linebreak" />
 |- style="vertical-align:top"
 ||
+<ul><li>[http://biocluster2.igb.illinois.edu Biocluster Homepage]</li><li>[[Biocluster| Biocluster User Guide]]</li><li>[http://www.igb.illinois.edu/content/biocluster-account-form Request Biocluster Account]</li><li>[http://www-app2.igb.illinois.edu/tools/slurm/ SLURM Script Generator]</li><li>[[Using Bioarchive | Bioarchive Guide]]</li><li>[https://www.igb.illinois.edu/webform/archive_bucket_request_form Request Bioarchive Account]</li></ul>
-<ul><li>[http://biocluster2.igb.illinois.edu Biocluster Homepage]</li><li>[[Biocluster2| Biocluster User Guide]]</li><li>[http://www.igb.illinois.edu/content/biocluster-account-form Request Account]</li><li>[http://www-app2.igb.illinois.edu/tools/slurm/ SLURM Script Generator]</li><li>[[Active Archive | Active Archive Guide]]</li></ul>
 ||
+<ul><li>[[Conference Rooms| IGB Conference Rooms Information]]</li><li>[[Video Recording]]</li><li>[[Conference Calls]]</li><li>[https://lyncfewebint2.lync.uillinois.edu/scheduler/ Skype For Business Web Scheduler ]</li></ul>
-<ul><li>[[Conference Rooms| IGB Conference Rooms Information]]</li><li>[[Video Recording]]</li><li>[[Conference Calls: ZOOM, Skype for Business]]</li><li>[http://uc.illinois.edu/webscheduler Lync Web Scheduler]</li></ul>
 |- style="vertical-align:top"
-! scope="col"|Networking<brclass="single_linebreak">
+! scope="col"|Networking<br class="single_linebreak" />
-!|Calendar<brclass="single_linebreak">
+!|Calendar<br class="single_linebreak" />
 |- style="vertical-align:top"
 ||
 <ul><li>[[Network Policy]]</li><li>[http://www.igb.illinois.edu/network-activation-form Network Activation Form]</li><li>[[Hardware Address|Find Hardware (Mac) Address]]</li><li>[[Wireless Internet]]</li></ul>
 ||
 <ul><li>[[Outlook Calendar]]</li></ul>
 |- style="vertical-align:top"
-!|607 Classroom<brclass="single_linebreak">
+!|607 Classroom<br class="single_linebreak" />
-!|Skype for Business / Lync<brclass="single_linebreak">
+!|Skype for Business / Lync<br class="single_linebreak" />
 |- style="vertical-align:top"
 ||
 <ul><li>[http://www.igb.illinois.edu/facilities-services/reserve-classroom Reserve Classroom]</li><li>[[Classroom Information]]</li></ul>
 ||
 <ul><li>[https://www.igb.illinois.edu/telephone_account Request New Number/Make Changes to Existing Number]</li><li>[http://uc.illinois.edu/myuc Your Lync/Skype for Business Information]</li><li>[https://dialin.uillinois.edu/ Change Lync/Skype for Business Pin]</li><li>[http://uc.illinois.edu/e911acknowledge E911 Acknowledgement Form]</li></ul>
 |- style="vertical-align:top"
-!|Printing and Scanning<brclass="single_linebreak">
+!|Printing and Scanning<br class="single_linebreak" />
-!|Generic Guides<brclass="single_linebreak">
+!|Generic Guides<br class="single_linebreak" />
 |- style="vertical-align:top"
 ||
+<ul><li>[http://www-app.igb.illinois.edu/posterprinter/ Poster Printer Service]</li><li>[[Poster Printing FAQ]]</li><li>[[Printer Setup]]</li><li>[http://illiniunion.illinois.edu/techzone/RepairForm.aspx Printer Repair Form]</li><li>[[Network Scanning]]</li></ul>
-<ul><li>[http://www-app.igb.illinois.edu/posterprinter/ Poster Printer Service]</li><li>[[Printer Setup]]</li><li>[http://illiniunion.illinois.edu/techzone/RepairForm.aspx Printer Repair Form]</li><li>[[Network Scanning]]</li><li>[[Patent Safe|Setup Patent Safe Printer]]</li></ul>
 ||
+<ul><li>[[Xserver Setup]]</li><li>[[Grant Info]]</li><li>[[Globus]]</li><li>[[Activating Windows or Office]]</li><li>[[VM Pricing and Policies]]</li></ul>
-<ul><li>[[Xserver Setup]]</li><li>[[Box.Net]]</li><li>[[Grant Info]]</li><li>[[Globus]]</li><li>[[Activating Windows or Office]]</li></ul>
 |- style="vertical-align:top"
-!|Biotech<brclass="single_linebreak">
+!|Biotech<br class="single_linebreak" />
-!|UIUC/Technology Services<brclass="single_linebreak">
+!|UIUC/Technology Services<br class="single_linebreak" />
 |- style="vertical-align:top"
 ||
+<ul><li>[[Genemapper|Genemapper Guide]]</li><li>[http://www.biotech.illinois.edu/form/biotech-genemapper-access-form Genemapper Access Form]</li><li>[http://www-app.igb.illinois.edu/biotech_schedule/ Biotech Calendar Schedule]</li><li>[[Biotech File Server Access]]</li><li>[[FCS Express Access]]</li><li>[[Sequencher]]</li><li>[[Single Cell Scheduler|Single Cell Scheduler Instructions]]</ul>
-<ul><li>[[Genemapper|Genemapper Guide]]</li><li>[http://www.biotech.illinois.edu/form/biotech-genemapper-access-form Genemapper Access Form]</li><li>[http://www-app.igb.illinois.edu/biotech_schedule/ Biotech Calendar Schedule]</li><li>[[FCS Express Access]]</li><li>[[Sequencher]]</li><li>[[Single Cell Scheduler|Single Cell Scheduler Guide]]</ul>
 ||
+<ul><li>[http://techservices.illinois.edu/ Technology Services Homepage]</li><li>[http://go.illinois.edu/password Change UIUC Passwords]</li><li>
+[https://answers.uillinois.edu/page.php?id=75343 Adobe Creative Cloud]</li><li>
+[http://techservices.illinois.edu/services/virtual-private-networking-vpn/download-and-set-up-the-vpn-client Virtual Private Network (VPN)]</li><li>[http://techservices.illinois.edu/services/email UIUC Email]</li><li>[http://webstore.illinois.edu Webstore]</li><li>[https://status.illinois.edu/SystemStatus/jsp/current_events.jsp UOFI Current System Status]</li><li>[https://ede.cites.uiuc.edu/ede.cgi Forwarding @illinois.edu Email]</li></ul>
-<ul><li>[http://techservices.illinois.edu/ Technology Services Homepage]</li><li>[http://go.illinois.edu/password Change UIUC Passwords]</li><li>[http://techservices.illinois.edu/services/virtual-private-networking-vpn/download-and-set-up-the-vpn-client Virtual Private Network (VPN)]</li><li>[http://techservices.illinois.edu/services/email UIUC Email]</li><li>[http://webstore.illinois.edu Webstore]</li><li>[https://status.illinois.edu/SystemStatus/jsp/current_events.jsp UOFI Current System Status]</li><li>[https://ede.cites.uiuc.edu/ede.cgi Forwarding @illinois.edu Email]</li></ul>
 |}
 <p>
 </p>
-{| style="margin: 0 auto" border="1" cellspacing="1" cellpadding="1"
-|-
-! colspan="2" scope="col"|Contacts
-|-
-||[mailto:facilities@igb.illinois.edu facilities@igb.illinois.edu]<brclass="single_linebreak">
-||Contact the facilities group regarding room scheduling or a facilities problem.<brclass="single_linebreak">
-|-
-||[mailto:help@igb.illinois.edu help@igb.illinois.edu]<brclass="single_linebreak">
-||Contact CNRG regarding computer help.<brclass="single_linebreak">
-|-
-||[mailto:pcard@igb.illinois.edu pcard@igb.illinois.edu]<brclass="single_linebreak">
-||Notify business office about Pcard orders placed, or inquire about a PCard.<brclass="single_linebreak">
-|-
-||[mailto:purchasing@igb.illinois.edu purchasing@igb.illinois.edu]<brclass="single_linebreak">
-||Purchase order information or status.<brclass="single_linebreak">
-|}

Difference between revisions of "Computer Network Resource Group"

Revision as of 06:54, 3 November 2022

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